Receptionist - Renault Melrose

Motus

Johannesburg, Gauteng

Salary not listedFull-time · Posted Yesterday

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Job Purpose

To deliver reception and/or switchboard duties in order to respond to visitors, clients and other related queries accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures and enhance customer experience.

Minimum Experience

1- 2 year experience in a similar environment

Minimum Qualification

Matric
Any relevant tertiary qualification would be advantageous

Minimum Requirements

Demonstrate Computer Literacy (MS Office; Internet and email) at intermediate level.

GENERIC JOB OUTPUTS

PROCESS

Deliver on agreed performance targets according to set procedures and service level agreements.
Ensure reception area is neat, clean and complies with OHS standards.
Execute work in line with governance and compliance processes.
Identify and apply known solutions to operational challenges and escalate unresolved issues.
Plan for, administer and process receptionist and/or switchboard related tasks and activities effectively and efficiently in alignment with performance objectives.
Receive documents/goods and distribute accordingly.
Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
Respond promptly to calls in a professional manner, ensuring an excellent and accurate client service enhancing company's reputation.

FINANCE

Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.

CLIENT

Assist customers with queries and direct them to the relevant department to ensure prompt and effective resolutions, enhancing customer experience.
Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
Deliver work activities effectively to satisfy customers.

PEOPLE

Attend learning initiatives to improve work quality and enhance own skills.
Own and live up to company values.

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted Yesterday