Receptionist - Sandton

Job Title:

Receptionist

Purpose of the Job

To be the first point of contact and providing professional interaction to all stakeholders (in person, via the telephone or email). It is the role of the receptionists to be ambassadors of the company with internal and external stakeholders. Their actions must at all times be “on brand” in terms of the company culture and they must represent the business in the best light.

Key Performance Areas

• Maintain Reception Etiquette.
• Helpful, polite, friendly, professional and patient interaction with clients, tenants, contractors and staff in a busy reception.
• Professional interaction with messengers who are collecting and delivering mail.
• Answering the telephone, screening and directing calls to staff.
• Providing basic information to callers and ensuring professional interaction to resolve queries.
• Taking telephone messages accurately.
• Keeping the reception area tidy and well maintained.
• Booking, coordinating meeting rooms and troubleshooting room availability.
• Ensure that meeting rooms are serviced between meetings and liaising with baristas regarding catering and refreshment requirements.
• Contact Front Office Lead to report issues e.g. air-condition, lifts out of order, fire department, emergency services, plumbers, electricians and handyman.
• Be familiar with the POPI policies and procedures and ensure that there is no breach of protection of personal information.
• Be the Best, Break New Ground, The Power of Us, Wow Them, Own It and Play Fair.
• Adherence to POPIA

Job Specific Skills

• Excellent verbal and written communication skills.

• Reliable, trustworthy, honest and very organized.

• Well-developed interpersonal skills.

• Basic computer skills. Must be proficient in Outlook, Word and Excel.

Competencies

• Friendly, service oriented, extroverted, patient and well presented.

• Intelligent self-starter with an ability to show initiative.

• Ability to work autonomously with little guidance, attention to detail and meet deadlines.

• Flexible and adaptable team player.

• Assertive and driven

• Effective time management

Experience

• Minimum two years’ customer facing.

• Proven track record of client liaison and switchboard.

Education

• Matric/Grade 12

Internal Liaison

All staff from Board members to cleaners.

External Liaison

All external stakeholders who contact the company.

Level of Decision Making

Ability to make operational programmed decisions.

Level of Problem Solving

Ability to resolve operational issues arising in the line of work.