Receptionist

Hospitality experience

Start date: ASAP

Own Transport

Overview:

The Receptionist plays a central role in delivering an excellent member and guest experience within our coworking environment.

This role supports the daily operational, administrative, and client service requirements of the centre, ensuring a professional, welcoming, and community atmosphere at all times.

Key Responsibilities:

Front Desk & Operations

Oversee the daily operations of the front desk and shared spaces

Ensure the centre is clean, organised, and presentable at all times

Welcome and assist members and visitors in a professional manner

Perform daily opening and closing procedures

Manage meeting room bookings and resolve booking conflicts

Support team members with ad-hoc administrative tasks

Facilitate onboarding for new members

IT support/assistance

Member & Client Service

Maintain strong, positive relationships with members

Provide daily member assistance and respond to queries promptly

Handle client concerns and complaints with professionalism and discretion

Provide basic IT assistance or coordinate support when required

Sales & Tours

Maintain solid knowledge of the company’s services and products

Conduct office tours/viewings for potential members

Support lead generation and conversions as required

Issue service agreements

Accounts & Administration

Issue daily and monthly invoices

Process and obtain payments

Data capturing

Skills & Competencies

Strong organisational and administrative skills

Excellent verbal and written communication

High level of attention to detail

Ability to work independently without supervision

Proactive, positive, and solutions driven mindset

Strong time management with the ability to multitask

Client centric approach with strong interpersonal skills