Receptionist

About Us

Tsebo Facilities Solutions is looking for a Receptionist that will serve as the first point of contact for visitors, employees, and external stakeholders, delivering a professional and welcoming experience that reflects the organisation’s brand and values.The role ensures the efficient daily operation of front-of-house services while providing administrative and coordination support across the business to maintain smooth office operations.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Reception & Front-of-House

• Welcome visitors, guests, and contractors professionally and courteously
• Manage the reception area to ensure cleanliness, organisation, and professionalism
• Answer and direct incoming calls promptly and accurately
• Manage visitor access control in line with security protocols
• Coordinate meeting room bookings and setup
• Receive, sort, and distribute mail and deliveries
• Arrange and track outgoing courier services

Administrative Support

• Provide day-to-day administrative support across departments
• Raise and track Purchase Orders (POs) in line with procurement processes
• Liaise with suppliers and internal stakeholders on PO status
• Assist with invoice reconciliation and payment support documentation
• Maintain accurate electronic and physical filing systems
• Prepare documents, reports, and presentations as required
• Order and manage office supplies and refreshments
• Coordinate travel bookings, accommodation, and meeting logistics
• Support onboarding administration for new employees and visitors
• Maintain records and administrative databases
• Assist with coordination of events and employee engagement initiatives

Office Coordination

• Monitor shared office spaces to ensure functionality and professionalism
• Liaise with vendors, facilities, security, and maintenance providers
• Log and follow up on maintenance and facilities issues
• Support compliance with health, safety, and security requirements

Customer Service

• Deliver high-quality service to internal and external stakeholders
• Build and maintain positive working relationships across teams
• Respond to enquiries efficiently and escalate where necessary
• Handle sensitive information with confidentiality and professionalism

General Responsibilities

• Adhere to company policies, procedures, and workplace standards
• Demonstrate professionalism, integrity, and discretion at all times
• Manage workload effectively in a fast-paced environment
• Perform additional duties as reasonably required

Skills and Competencies

Technical Skills

• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience with ERP/procurement systems (e.g., SAP) (advantageous)
• Strong telephone etiquette
• Good written and verbal communication
• Office administration and coordination skills

Behavioural Competencies

• Works well with others and builds positive relationships
• Follows policies, procedures, and safety requirements
• Communicates clearly and professionally
• Adapts to changing priorities and environments
• Remains productive under pressure
• Takes accountability for delivering consistent results

Qualifications

Education

• Grade 12 (Matric) or equivalent
• Qualification in Office or Business Administration (advantageous)

Experience

• 2–3 years in receptionist or administrative roles
• Experience in a corporate office environment
• Experience with purchase orders or procurement processes (advantageous)