Regional ATM Trainer/Co-ordinator
Izi Group
Other,
Administrative and clerical roles handle the day-to-day paperwork, scheduling and record-keeping that keep SA businesses running, and are a popular path for matriculants with strong organisation skills.
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Job description
Join IZI as a Regional ATM Trainer & Coordinator!
About the Role
Are you an experienced ATM and Cash Operations professional with a passion for training, operational excellence, and team development? IZI South Africa is seeking a dynamic Regional ATM Trainer/Co-ordinator to lead training solutions, ensure regulatory compliance, and drive peak operational performance across our ATM network.
In this pivotal role based in KZN, Durban (with regional travel), you will empower operational teams,including ATM custodians, FLM technicians, auditors, and debrief clerks,to deliver outstanding service aligned with company and customer SLAs.
Key Responsibilities
- Training & Development: Design, implement, and deliver comprehensive training for ATM Custodians, FLM/Clearing Teams, Auditors, and Branch Administrators.
- Operational Performance & Quality: Monitor ATM service levels, manage staff deployment, optimize overtime/cost controls, and track client deviations to drive continuous improvement.
- Client Service & Retention: Maintain SLAs, conduct regular client visits, address service gaps, and support business development and customer relationship management.
- Compliance & Risk Management: Ensure strict adherence to legislative, Health & Safety, transport, vault/float limits, and Group Reconciliation & Operational Cash Controls (ROCC).
- Asset & Fleet Management: Oversee branch fleet efficiency, brand alignment, asset registers, and conduct spot checks/audits to safeguard company assets.
Requirements & Qualifications
- Education: Grade 12 required; Diploma/Degree in Banking, Finance, or Business Management highly preferred.
- Experience: 25 years of direct experience in the ATM industry (CMC, cash forecasting, or CIT operations) and proven Customer Relationship Management experience.
- Certifications & Accreditations: PSIRA Accreditation (Grade C or higher), SASSETA Facilitator, Assessor, PSIRA Instructor, CIT, and NKP accreditations.
- Technical Skills: Strong understanding of ATM hardware/software, First Line Maintenance (FLM), and basic network troubleshooting.
- Licence: Valid drivers licence (EC/Code 10 preferred) with willingness to travel regionally.
- Core Competencies: Exceptional leadership, communication, conflict management, negotiation, and strategic delivery skills.
How to Apply
Ready to take your career to the next level with a global leader in Cash solutions? Submit your CV and cover letter
Good to know
What does this admin job pay?
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Do I need experience for admin jobs in Other?
This admin role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted 2 days ago