Regional Coach

Location: Portfolio covering Western Cape, North West, Northern Cape and Mpumalanga

Overall Purpose of the Position:

The Regional Coach (RC) is accountable for the full performance, capability, and culture of all restaurants within the assigned region. This role leads operational excellence, people development, compliance, and overall financial delivery by developing Area Coaches (ACs) and Restaurant Management teams through strong coaching discipline, clear expectations, and consistent execution. The RC ensures sustainable improvement in labour efficiency, COGS control, restaurant EBITDA, and operational standards while driving the leadership behaviours required for a high‑performance, people‑centered culture

Key Performance Areas (KPAs) & Responsibilities include, but not limited to:

Regional Operational Leadership

• Leading all regional performance delivery, including sales, profit, labour management, COGS, customer metrics, and operational compliance.
• Translating the Annual Operating Plan into regional KPIs and ensuring execution through Area Coaches and Restaurant teams.
• Conducting structured weekly, period, and quarterly performance reviews with ACs, ensuring clear actions and disciplined follow‑through.
• Managing regional risk by identifying performance gaps early and driving rapid corrective action.

Restaurant Excellence & Compliance

• Ensuring all restaurants consistently execute ROCC, CSL, food safety, and operational brand standards.
• Eliminating repeat findings through preventative action planning and strong AC accountability.
• Maintaining audit readiness across the region for various audits, internal reviews, and statutory inspections.
• Ensuring restaurant facilities, equipment, and assets are well-maintained and cost‑efficiently managed.

Leadership Capability & Talent Development

• Evaluating the capability and performance of ACs and lead their development through targeted coaching plans.
• Holding ACs accountable for coaching quality, succession planning, discipline, and people capability in their areas.
• Building sustainable talent pipelines for RGM and RM levels, ensuring readiness, certification, and strong internal promotions.
• Addressing leadership behaviour issues quickly, transparently, and decisively

Culture & Leadership Transformation

• Driving a high‑performance leadership culture built on accountability, consistency, discipline, and transparent communication.
• Embedding leadership routines including weekly business rhythms, monthly people reviews, and quarterly capability sessions.
• Leading by example and role model company values and leadership behaviours expected across the region.
• Shifting regional leadership from reactive crisis management to proactive coaching and structured execution.

Cross‑Functional Collaboration

• Partner closely with HR, Finance, Training, Marketing and Development to land regional priorities effectively.
• Supporting openings, remodels, upgrades, new product rollouts, and pilot projects by ensuring operational readiness at all levels.
• Facilitating smooth communication between field leadership, restaurant support teams, and executive leadership

Growth, Innovation & Strategic Projects

• Identifying local market growth opportunities, operational risks, and strategic improvements within the region.
• Leading and/or contributing to projects and innovation rollouts within the business.
• Driving long-term operational planning and regional scaling based on performance, capability, and market conditions.

Ideal Requirements

• Advantageous: Tertiary qualification in Business, Operations Management, Leadership, Finance, or a related field, supported by a formal executive‑level strategic qualification (e.g., Executive Development Programme, Postgraduate Diploma in Strategic Management/Leadership, or equivalent).
• 5-7+ years senior multi‑unit operations leadership (not limited to QSR) responsibility for a workforce of 700–800+ employees
• Deep operational expertise in multi‑unit systems and standards: service quality assurance, operational compliance, food safety & hygiene, labour scheduling & deployment, inventory accuracy, and COGS management.
• Advanced financial & analytical capability: P&L, budgeting, forecasting, variance management, EBITDA optimisation, and the ability to interpret financial, operational and people data to inform decisions and corrective action.
• Proven track record of leading leaders: talent development, coaching quality, succession planning, and performance management that drives consistent high‑performance behaviours across dispersed teams
• Valid driver’s license and willingness to travel extensively and work flexibly in line with operational needs.

Key Personal Inherent Characteristics

• High personal accountability, discipline, and consistency.
• Courageous decision-making and willingness to address underperformance.
• Strong communication and influencing skills across all organisational levels.
• Resilience, emotional intelligence, and stability under pressure.
• Collaborative, people‑focused leadership with a growth mindset

Future Evolution of this Role

As the business grows, and subject to organisational needs and individual performance, this role may evolve into:

• A multi-region strategic leader as the business grows.
• A key contributor to operational strategy design, not just execution.
• Operational Executive pipeline potential for the right candidate.

Join Our Team at TradeOn!

Area: Western Cape, North West, Northern Cape and Mpumalanga

Contract Type: Permanent

Application Close: 03 August 2026

Please include the job title in your application and your CV

If you do not receive feedback within one month of your application, please consider your application unsuccessful.

TradeOn reserves the right to withdraw this advertisement or not fill the vacancy at any stage of the recruitment process.

We are committed to achieving our employment equity goals, which will be considered throughout the recruitment process.

By submitting your application, you consent to TradeOn processing your personal information for recruitment purposes. This includes consideration for the advertised role and other suitable opportunities within the organisation. TradeOn complies with the Protection of Personal Information Act (POPIA), and your information will be used solely for lawful and legitimate recruitment activities.

Application Question(s):

• Do you have 5–7+ years’ experience in senior multi-unit operations leadership (QSR or similar high-volume environments)? If yes, briefly describe the size and scope of your portfolio (number of sites/regions).
• Have you held direct or indirect leadership responsibility for a workforce of 700+ employees? Please specify the approximate number of employees and your span of control.
• Do you have full P&L responsibility? Briefly outline your level of financial accountability and budget size.
• Are you a proven developer of talent, with a strong coaching and performance management discipline?
• This role requires travel across regions. Are you willing and able to meet this requirement?
• Are you willing to relocate to Western Cape at your own cost?
• What is your notice period?
• What is your current gross salary?
• What are your gross salary expectations (before deductions)?

Education:

• High School (matric) (Preferred)

Work Location: In person