Regional Operations Coordinator

POSITION STATEMENT

The regional operations coordinator is responsible for the operational performance of the branch or region they are assigned to. They are also responsible for all the maintenance teams assigned to their Cells and their daily activities. This includes time management, assignments, quality assurance, effectiveness, ensure all teams comply with the Britelink and Vuma maintenance and break fix standards. The coordinator is required to provide daily reporting on escalations of non-compliance by technicians.

KEY RESPONSIBILITIES

• Ticket management and preventative maintenance
• Effective and efficient resource allocation
• Outage management
• Administration
• Communicate and provide regular feedback to the client.
• Effectively communicate department expectations to team members and contractors in a timely and clear fashion
• Monitor teams and delegate tasks accordingly
• Identify and manage department dependencies
• Proactively manage changes in the department scope, ensure that any change to the scope is documented and approved.
• Identify potential crises, devise contingency plans

SKILLS & KNOWLEDGE

• Problem solving skills
• Analytical skills
• Co-ordination skills
• Interpersonal skills
• Liaison skills
• Negotiation skills
• Decision making skills
• Customer service

QUALIFICATION & EXPERIENCE

• Grade 12 or equivalent qualification
• Certificate or diploma in business administration will be advantageous
• At least 3 years in call centre or customer relations environment
• MS Office