Regional Operations Executive – KZN and ESwatini

Listing reference: 025897 Listing status: Online Apply by: 9 August 2026

Position summary

Industry: FMCG & Supply Management Job category: Other: FMCG, Retail, Wholesale and Supply Chain Location: Eastern Cape Contract: Permanent Remuneration: Market Related EE position: Yes

About our company

Clicks Group

Introduction

To lead the regional business by delivering a cost‑effective operational strategy, driving service excellence, and enabling high‑performing teams in order to achieve the sales and operating profit targets, strengthen customer and patient experience, and build a competitive advantage for the brand. This role will be based in the Regional Office in Durban.

Job description

Job Objectives:

• To develop and execute a regional strategy that delivers on the brand’s commercial and operational objectives and strengthens the competitive position of the region.
• To build and lead a high‑performing regional team that consistently delivers the agreed sales, operating profit, and overall financial performance targets.
• To drive continuous operational improvement across the region in order to enhance efficiency, reduce risk, and support sustainable and compliant store performance.
• To position Clicks as the customer’s first choice health and beauty retailer by consistently demonstrating and embedding the company values across all stores.
• To cultivate a culture of customer service excellence that elevates the customer and patient experience as well as drives growth in ClubCard participation to agreed targets.
• To provide strategic insights that influence range, pricing, and promotional strategies in order to improve brand equity, gain market share, strengthen differentiation, and enhance the customer value proposition.
• To deliver regional store expansion and footprint growth targets that increase customer convenience and support long‑term commercial performance.
• To develop and implement a regional people strategy that builds professional capability, supports succession and retention, and advances the brand’s talent and transformation agenda.
• To drive adherence to corporate governance requirements, policies, and procedures in order to strengthen compliance, manage risk, and protect the brand.

Minimum requirements

Education and Experience Requirements:

• Essential: Minimum 8 years’ senior operational management experience within a multi-sitr environment
• Extensive retail store operations experience
• Extensive people management and leadership experience of middle management employees
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Retail Management
• Financial Management
• Risk Management
• Human Resource Management
• Change Management
• Strategic Management
• Business Acumen
• Commercial and Entrepreneurial Awareness
• Communication Skills
• Interpersonal Skills
• Negotiation Skills
• Analytical Skills
• Decision-Making Skills
• Able to motivate people
• Persuading Skills

Essential Competencies

• Deciding and Initiating Action
• Leading and Supervising
• Adhering to Principles and Values
• Persuading and Influencing
• Presenting and Communicating Information
• Analysing
• Formulating Strategies and Concepts
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking