Regional Training Officer
G4S
Centurion, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Main Purpose of the Position
This role is responsible for the implementation and management all training and development technical and behavioural training solutions for operations in accordance with legislative and regulatory requirements to meet business and customer needs
KEY PERFORMANCE AREAS
Execution of Training and Assessments
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Facilitate and provide support of identified learning interventions
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Number of learners that complete the required training programmes
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Learner achievements recorded and input provided to training system and report
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Implement and monitor learner rating systems.
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Liaise with management around learners performance
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Customer requirements met in specific training interventions at regional centres/branches
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Plan and schedule learning interventions both technical and behavioural to meet region needs with focus on core skills identified
Training Provider Accreditation Maintained
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Compliance to SASSETA/ TETA requirements
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Training provider accreditation status maintained
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Learner achievement reports maintained
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Assessment and moderation reports submitted
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Skills programmes certified
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Submit annual audits as per SETA/PSIRA requirements
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Implement actions to ensure accreditation of the Training Centres
Maintain Proper Record Keeping/Admin
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Ensure that expense mandates follow audit procedures
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Ensure an effective Training Administrative Service
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Assess competency against learning outcomes of operational employees and provide proof of assessments
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Submission of weekly training reports
Health and Safety
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Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
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Participate in safety forums created by the company for example safety meetings and safety talks
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Report all safety incidents to the relevant people
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Discuss all safety incidents
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Follow-up on any activities assigned through safety meeting/committee/representative/management
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Attend safety education and refresher programs
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Comply with safety policies and procedures at the workplace
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Distribute safety information as and when required
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Wear protective clothing all the time
MINIMUM REQUIREMENTS
Qualification and Experience
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3 Years working experience in Psira/Sasseta training environment
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3 years relevant operational experience (CIT/Armed Response/Security would be highly recommended)
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Diploma in ODETDP Level 5
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Sound understanding of relevant statistical information and the reporting thereof
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Previous experience in the planning, facilitation monitor and control of technical and behavioural learning interventions
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Preference code EC (10) Valid driver’s License
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Valid Firearm Competency Certificate
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PSIRA Instructor Grade A essential
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Firearm Instructor and Range Officer essential
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A good understanding of relevant national qualifications and unit standards will be beneficial, but not essential
Support
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Understanding the organizational environment
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Understanding the organization’s goals and objectives
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Dealing with changing circumstances
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Supporting and working with others
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Delivering objectives
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Dealing with complexity
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Acting professionally
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Delivering great customer service
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Sharing and cooperating
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Centurion?
Many customer service roles in Centurion are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 5 days ago