JobsZA
Back to Centurion jobs

Regional Training Officer

G4S

Centurion, Gauteng

Salary not listedFull-time · Posted 5 days ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Main Purpose of the Position

This role is responsible for the implementation and management all training and development technical and behavioural training solutions for operations in accordance with legislative and regulatory requirements to meet business and customer needs

KEY PERFORMANCE AREAS

Execution of Training and Assessments

  • Facilitate and provide support of identified learning interventions

  • Number of learners that complete the required training programmes

  • Learner achievements recorded and input provided to training system and report

  • Implement and monitor learner rating systems.

  • Liaise with management around learners performance

  • Customer requirements met in specific training interventions at regional centres/branches

  • Plan and schedule learning interventions both technical and behavioural to meet region needs with focus on core skills identified

Training Provider Accreditation Maintained

  • Compliance to SASSETA/ TETA requirements

  • Training provider accreditation status maintained

  • Learner achievement reports maintained

  • Assessment and moderation reports submitted

  • Skills programmes certified

  • Submit annual audits as per SETA/PSIRA requirements

  • Implement actions to ensure accreditation of the Training Centres

Maintain Proper Record Keeping/Admin

  • Ensure that expense mandates follow audit procedures

  • Ensure an effective Training Administrative Service

  • Assess competency against learning outcomes of operational employees and provide proof of assessments

  • Submission of weekly training reports

Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.

  • Participate in safety forums created by the company for example safety meetings and safety talks

  • Report all safety incidents to the relevant people

  • Discuss all safety incidents

  • Follow-up on any activities assigned through safety meeting/committee/representative/management

  • Attend safety education and refresher programs

  • Comply with safety policies and procedures at the workplace

  • Distribute safety information as and when required

  • Wear protective clothing all the time

MINIMUM REQUIREMENTS

Qualification and Experience

  • 3 Years working experience in Psira/Sasseta training environment

  • 3 years relevant operational experience (CIT/Armed Response/Security would be highly recommended)

  • Diploma in ODETDP Level 5

  • Sound understanding of relevant statistical information and the reporting thereof

  • Previous experience in the planning, facilitation monitor and control of technical and behavioural learning interventions

  • Preference code EC (10) Valid driver’s License

  • Valid Firearm Competency Certificate

  • PSIRA Instructor Grade A essential

  • Firearm Instructor and Range Officer essential

  • A good understanding of relevant national qualifications and unit standards will be beneficial, but not essential

Support

  • Understanding the organizational environment

  • Understanding the organization’s goals and objectives

  • Dealing with changing circumstances

  • Supporting and working with others

  • Delivering objectives

  • Dealing with complexity

  • Acting professionally

  • Delivering great customer service

  • Sharing and cooperating

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Centurion?

Many customer service roles in Centurion are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 5 days ago

More customer service and similar jobs in Centurion

Human Resources Intern

Confidential

Centurion, Gauteng3 days ago

R8K - R8K/mo

Sales Consultant Security GP

Confidential

Centurion, Gauteng4 days ago

R25K - R25K/mo

Sales Consultant Security GP

Elchemie Recruitment

Centurion, Gauteng5 days ago

R25K - R30K/mo

Electrical Engineer (Building Services)

Hire Resolve

Centurion, Gauteng6 days ago

R29.2K - R50K/mo

Get jobs on WhatsApp (free)

New jobs every morning. No spam.

Follow on WhatsApp