Relationship Manager (Gqeberha)

CAREER OPPORTUNITY

This career opportunity is available at Santam for a Relationship Manager who will be based in Port Elizabeth.WHAT WILL YOU DO?

The Relationship Manager will be responsible for the retention and profitable growth of allocated broker portfolios through developing and managing strong relationships with intermediaries and internal business partners. Promoting new and maintaining existing business by serving as a proactive relationship manager for assigned accounts.WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Supporting Santam sales strategy and business plan in line with regional targets
• Establishing and managing strong relationships with brokers, including business managers
• Growth and profitability of allocated broker portfolio
• Working with brokers to develop business plans and grow business
• Identifying new brokers and business growth opportunities
• Maintaining awareness of competition and market information
• Facilitating the sales process and ensuring brokers engage through the correct channels
• Facilitating the sale of quotes
• Monthly analysis of figures down to broker level
• Reporting at Broker Services regional meetings
• People management (Service Consultant) QUALIFICATIONS AND EXPERIENCE
• Matric qualification
• Insurance-related qualification (NQF Level 5)
• FAIS compliant
• Regulatory Exam compliant
• At least 3 years personal lines and 5 years commercial experience, including Agri
• Operational experience managing a large portfolio of broker business
• Good operational experience regarding CPM commercial business
• Sales experience in the short-term insurance sector
• Experience maintaining and growing a profitable commercial and personal insurance portfolio KNOWLEDGE AND SKILLS
• Technical short-term insurance product knowledge
• Technical underwriting knowledge
• People management experience
• Good communication skills (verbal and written)
• Excellent interpersonal and problem-solving skills
• In-depth knowledge of financial analysis processes and statistics
• Business skills
• Negotiation
• Selling
• Conflict management skills PERSONAL ATTRIBUTES
• Deciding and initiating action
• Client service orientation
• Building networks and relationships
• Influencing
• Applying expertise and technology
• Problem solving
• Planning and organising
• Supporting change
• Performing under pressure
• Ability to work independently
• Enterprising and commercial thinking
• Teamwork and collaboration
• Analysing
• Business insight
• Interpersonal savvy
• Decision quality
• Plans and aligns WHO WE ARE:

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!