Relationship Manager: SME

Job Classification Requisition ID: 146589 Closing Date: 13 July 2026 Location: National x 9 – across various regions Talent Acquisition: Bongiwe Mchunu Job Family

BCB Sales and ServicesCareer Stream

Relationship Management Leadership Pipeline

Manage Self Professional Job Purpose The Relationship Manager: SME is responsible for acquiring, developing and retaining a portfolio of high‑value SME clients by delivering holistic banking solutions across business, personal and household needs. The role focuses on building deep, trusted relationships, understanding client complexity, and delivering exceptional client experiences while achieving commercial, risk and compliance objectives in line with Nedbank’s strategy.Why Join Our Team At Nedbank, you’ll work with sophisticated SME clients who value insight, partnership and tailored financial solutions. You’ll collaborate with specialist teams, grow your advisory capability, and manage a meaningful portfolio that allows you to create real impact for clients and communities. This role offers strong career progression within relationship management, exposure to complex client environments, and the opportunity to contribute to an organisation committed to integrity, transformation and sustainable growth.Job Responsibilities

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs. Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Improve client service through delivering relevant products and services according to client needs.
• Maintain and build a portfolio of high value, and complex clients.
• Unearth client sales / solution opportunities and execute on these opportunities.
• Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
• Build and maintain effective professional relationships with high value profile clients through contact management.
• Deliver banking solutions that meet client needs.
• Understand client's business, personal and household needs.
• Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
• Proactively engage clients in a manner that is relevant to their specific circumstances.
• Collaborate with specialists in client engagements to cross sell and create value based solutions.
• Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
• Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards. Identify and resolve any work related obstacles and problems and escalate to senior management.
• Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
• Understand the bank's risk and credit policy and manage client expectations accordingly.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Comply with internal standard procedures to facilitate the execution of client requirements.
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank. Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees Preferred Qualification
• Degree in Business, Finance or Marketing (e.g. BCom or similar)
• Certified Associate of the Institute of Bankers (advantageous) Minimum Experience Level
• Minimum 5 years’ experience in a banking environment
• At least 2 years’ experience as a Relationship Banker or in SME relationship management
• Proven experience managing high‑value or complex client portfolios
• Experience in delivering integrated business and personal banking solutions within a regulated environment Technical / Professional Knowledge
• Microsoft Office
• Interpersonal Skills/ Client Relationship
• Business writing
• Business terms and definitions
• Relevant regulatory knowledge
• Data analysis
• Business Acumen
• Decision-making process
• Principles of financial management
• Governance, Risk and Controls Behavioural Competencies
• Building Networks
• Building Trusting Relationships
• Business Acumen
• Driving for Results
• Global Perspective
• Portfolio Management
• Sustaining Customer Satisfaction
• Targeting Sales Opportunities

- Please contact the Nedbank Recruiting Team at +27 860 555 566