Live · posted 3 days agoFull-time

Remote CSR / Dispatcher – ServiceTitan | Outbound Calls & Scheduling

Premier Fitness

South Africa

Salary not listed

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

Job description

Role Summary

We are hiring a remote CSR/Dispatcher with ServiceTitan experience to support outbound follow-ups and scheduling for a home services company (HVAC, plumbing, electrical).

This role focuses on outbound customer calls, moving open jobs forward, securing estimate approvals, and scheduling preventative maintenance.

What You’ll Be Doing

Make outbound follow-up calls for:
Unscheduled recommendations
Open work orders
Unpaid services
Schedule preventative maintenance (PM) appointments
Follow up on quotes and estimates to secure customer approval
Handle high-volume outbound calling to move jobs to completion
Schedule and reschedule appointments accurately in ServiceTitan
Update work orders, customer notes, and call outcomes in ServiceTitan
Coordinate with dispatch and internal teams to ensure jobs are scheduled correctly

Requirements

ServiceTitan experience required (minimum 1 year)
At least 2 years of experience as a: Dispatcher, (CSR), Scheduling Coordinator
Experience in HVAC, plumbing, or electrical services preferred
Strong English verbal and written communication
Comfortable with outbound calling and follow-ups
Highly organized, persistent, and detail-oriented
Able to work independently in a remote environment

Work Setup

Remote position
Monday to Friday schedule
Long-term opportunity

Job Type: Full-time

Experience:

ServiceTitan: 1 year (Required)

Work Location: Remote

Found on Indeed · Posted 3 days ago · Last checked 3 days ago

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Other?

Many call centre roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 3 days ago