Remote Customer Service & Customer Success Representative – International Opportunities

Location: Cape Town – Remote
Job Type: Full-Time / Contract / International Opportunities
Company: Retail Assistants

Great With Customers? We Want to Meet You.

Retail Assistants is building a pool of experienced South African Customer Service and Customer Success professionals for potential remote opportunities with international companies, including businesses operating in the UAE, UK and USA.

We're looking for candidates who communicate clearly, solve problems and remain professional even when the customer isn't happy.

Roles May Include

• Customer Service Representative
• Customer Support Representative
• Customer Success Representative
• Customer Experience Representative
• Client Services Representative
• Customer Care Agent
• Customer Onboarding Representative
• Remote Customer Support Agent

Potential Responsibilities

Depending on the opportunity:

• Responding to customer enquiries
• Handling inbound calls
• Email support
• WhatsApp support
• Live-chat support
• Resolving customer problems
• Handling complaints
• Following up on outstanding queries
• Processing customer requests
• Account support
• Customer onboarding
• Explaining products/services
• Escalating complex issues
• Updating CRM/customer records
• Customer follow-ups
• Customer retention
• Maintaining service standards

What We're Looking For

You should have:

• Excellent spoken English
• Excellent written English
• Professional communication skills
• Strong listening ability
• Patience and empathy
• Problem-solving skills
• Attention to detail
• Confidence dealing with difficult customers
• Computer literacy
• Multitasking ability
• Professional telephone etiquette
• Ability to work independently

Previous experience in customer service, call centres, customer success, financial services, hospitality, technology, retail customer service or client services may be advantageous.

Technology

Experience with platforms such as Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, WhatsApp Business, live-chat software, Google Workspace, Microsoft 365, Slack or Teams may be advantageous.

Remote Requirements

You should have:

• Reliable laptop/computer
• Stable internet
• Quiet professional work environment
• Ability to participate in video meetings
• Professional headset where required
• Availability for international hours where required

Video-First Screening

Shortlisted candidates may complete:

Video 1 – Professional Introduction

Video 2 – Customer Scenario

For example:

"A frustrated customer tells you they've contacted the company three times and nobody has helped them. Show us how you would respond."

We're looking at:

Communication + Empathy + Professionalism + Problem-Solving + Personality

Remuneration

Compensation will vary according to the employer, experience, working hours, responsibilities and engagement structure.

How to Apply

Email info@retailassistants.co.za

Subject: INTERNATIONAL CUSTOMER SUPPORT – [YOUR NAME]

Include your CV, location, employment status, availability, years of customer-service experience, industries worked in, support channels you've handled, software used, current/previous remuneration, expected remuneration and international-hours availability.

Please also answer:

Briefly describe a difficult customer situation you handled and how you resolved it.

Joining our talent pool does not guarantee employment or placement.

Pay: From R7 500,00 per month

Work Location: In person