Remote Legal Intake Agent / Call Center Assistant

About LawOPSForge

LawOPSForge provides call handling, client intake, and overflow answering services amongst other services for law firms across the United States.

When a potential client calls one of our partner firms, we're often the first voice they hear. Our job is to make sure every caller is treated professionally, every lead is captured, and nothing falls through the cracks.

We're looking for reliable, well-spoken Intake Agents to join our remote team and represent our partner firms on the phone.

What You'll Do

• Answer inbound calls on behalf of US law firms, acting as the professional first point of contact for each firm
• Qualify potential clients by asking the right questions and gathering accurate information about their legal matter
• Enter caller and lead details into the client's CRM accurately and promptly, so every lead is recorded and followed up
• Take clear, detailed messages and escalate urgent or important matters by email to the correct attorney or staff member
• Track leads to ensure no enquiry is lost, missed, or left without follow-up
• Assist with ad hoc administrative tasks as required by the firm or LawOPSForge management
• THERE IS NO COLD CALLING, but you will be receiving alot of calls a day.

What You'll Need

• Excellent spoken and written English, with a clear, professional phone manner
• Your own reliable laptop and a stable, high-speed internet connection
• A quiet, dedicated workspace free from background noise
• A quality headset with a clear microphone and good audio
• Strong typing skills with high accuracy
• Proficiency with computers and the ability to multitask across several different systems at the same time (phone system, CRM, email, and more)
• Availability to work US Eastern (EST) or Central (CST) hours, depending on client requirements

Schedule

• Shifts follow a roster set according to client requirements
• Two days off per week
• Some Saturdays and Sundays may be required
• Occasional night shifts may be required from time to time

Nice to Have

• Previous call center, receptionist, or customer service experience
• Experience with legal intake or working with US-based clients a nice to have.
• Familiarity with CRM platforms

Why Join Us

• Work fully remotely from your own home
• Competitive monthly pay with room to move up the range as your skills and proficiency grow
• Full training on each client firm's intake process and systems
• Gain experience working with a range of US law firms across different practice areas
• Be part of a growing team with room to take on more responsibility

How to Apply

Because we work directly with US law firms, every agent's setup must meet professional standards before they start. Applications that don't include all of the following will not be considered:

• Your CV
• A short cover note about your call handling or customer service experience
• Your computer specifications (make/model, processor, RAM, and operating system)
• A screenshot of a recent internet speed test (e.g. from speedtest.net) showing your download and upload speeds
• A photo of your working area

Shortlisted candidates may be asked to complete a typing test and a short voice/phone screening.

Pay: R18 500,00 - R25 000,00 per month

Application Question(s):

• What is your current internet speed?
• Are you comfortable with working EST / CST hours?
• Are you comfortable working shifts and occasional weekends?
• Please give us your laptop specs and year purchased
• In a few sentences, describe how you would handle a distressed caller who needs to speak to an attorney urgently, but the attorney is unavailable.

Work Location: Remote