Remote Patient Coordinator

Remote Patient Coordinator

Full-Time | U.S. Medical Practice | Remote

Compensation: Approximately R135–R168 per hour (USD $8–$10/hour), based on experience. The rand equivalent may vary with the exchange rate.

Job Overview

We are a growing U.S.-based medical practice seeking an experienced and highly articulate Remote Patient Coordinator to support patients with scheduling, billing statements, medical-record requests, imaging coordination, and other clinical concerns.

This is a patient-facing position requiring excellent spoken and written English. The successful candidate must be confident communicating with U.S. patients, explaining information clearly, and remaining calm and professional during challenging conversations.

Key Responsibilities

• Handle patient calls, messages, and emails regarding:
• Appointments and scheduling
• Billing statements and account balances
• Imaging and medical-record requests
• General clinical coordination concerns
• Explain patient balances and account information clearly and professionally.
• Review accounts for insurance processing, adjustments, and patient responsibility.
• Apply approved adjustments in accordance with company policy.
• De-escalate frustrated or confused patients.
• Escalate fraud complaints, high-balance concerns, and complex cases to the appropriate team.
• Accurately document all patient interactions and follow-up actions.
• Coordinate with scheduling, billing, eligibility, nursing, and clinical teams.

Required Qualifications

Please apply only if you meet all or most of the following requirements:

• Excellent English fluency with clear, confident, and professional speech.
• Previous experience communicating with U.S.-based customers or patients.
• Experience in patient coordination, healthcare administration, medical billing, or a related medical role.
• Strong customer-service and conflict-resolution skills.
• Ability to explain complex information in a simple and respectful manner.
• Excellent organization, attention to detail, and documentation skills.
• Reliable high-speed internet, a quiet workspace, and a dependable computer and headset.
• Availability to work full-time during U.S. Eastern Time hours.

Preferred Qualifications

• Experience with U.S. medical billing.
• Understanding of EOBs, insurance processing, patient responsibility, and account balances.
• Experience using eClinicalWorks (ECW).
• Experience with CRM platforms, call systems, or electronic medical-record systems.

Work Schedule

• Full-time: 40 hours per week
• Monday through Friday
• Must be available during U.S. Eastern Time business hours
• Applicants should be comfortable working evening or overnight hours in South Africa, depending on daylight-saving time.

What We Are Looking For

We are seeking someone who:

• Speaks eloquently and communicates with confidence.
• Sounds warm, professional, and reassuring on calls.
• Remains composed when speaking with upset patients.
• Takes ownership of tasks and follows through consistently.
• Learns quickly and works well with multiple departments.
• Is looking for a stable, long-term remote opportunity.

How to Apply

Please submit:

• Your updated CV.
• A brief summary of your medical, patient-coordination, or customer-service experience.
• Details of your experience communicating with U.S. patients or customers.
• A one- to two-minute voice recording introducing yourself and explaining why you are qualified for this patient-facing role.
• Your internet speed and computer specifications.

Applications without a voice recording or relevant patient-facing/customer-service experience may not be considered.

Job Type: Full-time

Pay: R135,00 - R168,00 per hour

Work Location: Remote