Remote Receptionist & Client Services Assistant

We are hiring a Remote Receptionist & Client Services Assistant for a professional services company in the Environmental Consulting industry. This is a Full-Time remote role for a US Central Time based client. The role is focused on managing inbound calls, qualifying and routing inquiries, capturing proposal details, supporting simple report generation, and assisting with invoicing, bill entry, and accounts receivable follow-ups. The ideal candidate is professional and warm on the phone, highly organized, detail-oriented, tech-savvy, and proactive with excellent written and verbal English.

Key Responsibilities

• Answer and triage inbound calls; provide a professional first point of contact and route messages appropriately
• Qualify callers (commercial vs. residential) and capture proposal details (scope, service type, address, contact info, email)
• Maintain and follow call scripts and FAQs; ensure accurate message-taking and timely handoffs to the internal team
• Manage a shared admin inbox; log new leads, update records, and ensure prompt, professional responses
• Enter and maintain project/lead information and task updates in ClickUp (or similar project management tool)
• Generate client reports using a provided report generator (drag-and-drop lab reports, create final PDF, and send to client)
• Prepare invoices based on approved proposals; enter vendor bills as directed
• Conduct accounts receivable follow-ups on overdue invoices with clear, courteous communication
• Keep meticulous documentation and daily handoff notes; escalate urgent or sensitive matters promptly
• Support light data entry, filing, and admin tasks during low call-volume periods

Required Qualifications

• 2+ years of experience in receptionist, customer service, or administrative support roles
• Proven experience handling inbound calls and client intake with a polished, service-oriented demeanor
• Hands-on experience with invoicing and basic AR follow-ups in a business environment
• Strong English communication skills (verbal and written), with excellent listening and note-taking
• High attention to detail, reliability, and confidentiality when handling client information

Preferred Qualifications

• Experience in environmental services or related professional services settings
• Familiarity with terminology related to asbestos, lead, and mold services (or willingness to learn quickly)
• Prior experience supporting US-based teams and working US time zones

Required Skills & Tools

• QuickBooks Online (invoicing, bill entry, AR follow-up)
• ClickUp (or similar project/task management tool)
• VOIP phone systems (e.g., OpenPhone, Grasshopper, or similar)

Schedule & Pay

• Full-Time position; 8 hours/day coverage within 8:00 AM–5:00 PM Central Time, Monday–Friday
• Fully remote role for a US Central Time based client
• Pay ranges from R14,000– R18,000 ZAR per Month
• Includes paid training, clear SOPs/scripts, and strong long-term growth potential

System Requirements

• Internet speed of at least 20 Mbps upload and download
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with microphone

Benefits

• Competitive pay rates
• Consistent hours and predictable workload
• Fully remote work with long-term potential
• Direct collaboration with the leadership team, making a real impact
• Supportive and inclusive work environment
• Opportunity to grow alongside an environmental consulting firm

If you are a highly organized, customer-focused professional with strong administrative and communication skills, we'd love to hear from you.