Remote Support Tier 2 Service Desk Engineer (copy)

Dial a Nerd

Johannesburg, Gauteng

Salary not listedFull-time · Posted 1 weeks ago

IT roles span help desk, support, networking and software development, and remain one of SA's most in-demand and best-paid skill areas.

This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

Job description

Job desciption:

Dial a Nerd is looking for a Remote Support Tier 2 Service Desk Engineer to join our growing team. The ideal candidate will have a passion for technology and providing excellent customer service. As a Remote Support Engineer, you will be responsible for providing technical support to our customers, resolving issues over the phone, email, and/or remote support tools.

Responsibilities:

Responding to customer support requests via email, phone or tickets within SLA
Troubleshooting technical issues with Windows and Mac operating systems and Microsoft Office applications
Setting up and configuring desktops, laptops, and printers
Configuring and troubleshooting network connectivity issues (LAN, WAN, Wi-Fi)
Configuring and troubleshooting Anti-Virus software
Assisting with data backups and recovery processes
Managing Active Directory users and their passwords
Assisting with Microsoft 365 Tenant Setup and enabling MFA
Creating and maintaining job tickets in our CRM system
Providing professional and courteous service to customers at all times
Working collaboratively with the team to resolve customer issues

Requirements:

3+ years of experience in a technical support role
Excellent communication skills, both written and verbal
Strong analytical and problem-solving skills
Experience with Microsoft Office applications, Windows and Mac operating systems, and network connectivity
Familiarity with CRM and RMM tools is a plus
Knowledge of LAN basics, IP address, and gateway configuration
Basic knowledge of Acronis backup and recovery software
Understanding of 2.4GHz vs 5GHz wireless LAN configurations, channels, and security protocols
Familiarity with Active Directory user creation and password management
Ability to multitask and prioritize in a fast-paced environment
A willingness to learn and expand technical knowledge

If you are passionate about technology and providing excellent customer service, we encourage you to apply for this exciting opportunity to join our team as a Remote Support Tier 2 Service Desk Engineer.

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What does this it job pay?

This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

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Found on Indeed · Posted 1 weeks ago