Research - Intern
1 Life Insurance
Other, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Purpose
The main purpose of this role is to support the team by collecting, analysing, auditing, and reporting on customer and business data to generate meaningful insights.
Key Responsibility Areas / duties
- Supports the collection, analysis, and reporting of customer insights
- Collect and organise customer and business data.
- Assist with analysing data to identify trends, issues, and opportunities.
- Support customer research activities, including surveys and feedback analysis.
- Conduct data and process audits to ensure information is accurate and complete.
- Prepare reports for stakeholders.
- Monitor and track key customer and business performance measures.
- Help identify customer needs, concerns, and areas for improvement.
- Assist with customer experience projects.
- Present findings and insights in a clear and simple manner.
Core Competencies
- Good analytical and problem-solving skills.
- Strong attention to detail.
- Good understanding of research methodologies.
- Basic knowledge of data analysis and reporting.
- Good communication and presentation skills.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
- Ability to work independently and as part of a team.
- Willingness to learn and take initiative
Personal Characteristics
- Self-assertive
- Self-motivated
- A high sense of responsibility
- A quick learner who is passionate about quality
- Pro-active nature
- Professionalism
Experience and Qualifications
- A Degree or Diploma in Marketing/Research Psychology/Sociology/Social Sciences
- Basic level competency in Microsoft Office
- Strong verbal and written English communication
ADDITIONAL INFORMATION
*SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted Yesterday