Reservationist

We are looking for a highly organised Reservationist who will be responsible for handling all guest inquiries, booking reservations, and ensuring a seamless reservation process to enhance guest satisfaction and maximize occupancy and revenue, while satisfying the guests expectation

Duties & Responsibilities

• Ensure you are fully aware of all tariffs, facilities, current activities and specials within the hotel Receive and process incoming reservation requests by phone, email, online booking platforms, or in person.
• Confirm and update existing reservations, ensuring accurate guest information (e.g., names, contact details, arrival/departure dates, special requests).
• Update traces with special occasions and special dietaries and requirements
• Ensure all dinner and lunch reservations are on Apex.
• Ensure all spa reservations are noted correctly on Apex
• Monitor daily reservations and availability, ensuring maximum occupancy without overbooking.
• Ensure all traces are updated on the System to coordinate with the front office and housekeeping to align room inventory and guest expectations.
• Provide courteous and efficient service to prospective and returning guests.
• Answer questions about room types, rates, amenities, packages, promotions, and hotel services.
• Handle special requests (e.g., early check-in, late check-out, accessible rooms, group
• Provide courteous and efficient service to prospective and returning guests.
• Answer questions about room types, rates, amenities, packages, promotions, and hotel services. Handle special requests (e.g., early check-in, late check-out, accessible rooms, group reservations) Resolve reservation issues or discrepancies promptly and professionally.
• Maintain an up-to-date knowledge of hotel services, promotions, and local attractions to assist guests effectively.
• Perform cold calling on leads and enquries provided by the Social Media Manager

Requirements:

• Grade 12
• At least 2–3 years of experience as a reservations manager, front desk manager, or customer service manager within the hospitality industry preferred.
• In-depth understanding of hotel/lodge operations and service workflows across multiple departments.
• Familiarity with 4-star or luxury hospitality standards and what is required to deliver an exceptional guest experience
• Presentable appearance
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities
• High level of attention to detail.
• Ability to remain calm and courteous under pressure.
• Multilingual abilities is a plus.

Job Types: Full-time, Temp to perm

Work Location: In person