Reservations Manager

This highly acclaimed Hotel prides itself on being a respected & progressive employer brand, celebrated for our investment in employee wellness, the broader community & the environment.

We are looking to recruit an experienced Reservations Manager to lead the hotel's reservations and conferencing bookings function. Reporting to the Head of Guest Operations, this role is responsible for ensuring the effective day-to-day management of accommodation and conferencing reservations, delivering exceptional service standards, maximising conversion opportunities and supporting the achievement of revenue targets.

Leading a team of reservations specialists, the successful candidate will oversee the full reservations journey, from initial enquiry through to confirmation and payment, ensuring that systems, processes and service standards are consistently applied. Working closely with Revenue, Sales and Operations, they will use business insights, demand patterns and guest needs to guide team performance, identify opportunities and ensure that every booking experience reflects the standards and values of the hotel.

Reservations Manager | Newlands, Cape Town

Key Accountabilities

• Manage the teams outputs and build agility in the teams performance for the hotel
• Manage the team to achieve monthly revenue budgets
• Manage the full evaluation, booking and reservation processes, within the agreed timelines
• Manage and improve group pipeline conversion
• Meet and exceed the guest satisfaction criteria

Minimum Requirements:

• Matric and a Diploma/Degree in Hospitality or similar (NQF 5-7 level)
• 5 years experience in managing a consolidated reservations and C&E booking environment in a 4/5-star deluxe hotel
• Managing a team of 8 or more staff
• Basic Revenue Management knowledge and experience
• Computer Literate (MS Office Suite) Advanced Excel Skills
• Knowledge and skills of Opera PMS, Opera Sales & Catering
• HR & IR experience
• Clean criminal record
• South African Citizen

Key Competencies:

• Personal Leadership
• Planning & Innovation
• Financial Acumen
• Guest Experience
• Product Knowledge
• People Agility
• Operational Drive
• Social & Environmental Leadership
• Governance & Risk Management
• Leadership
• Directing
• Planning
• Accuracy
• Teambuilding
• Client-focused
• Commercial Drive
• Devotion to Quality
• Result-oriented
• Initiative
• Directing
• Structuring
• Providing feedback
• Analysing and forming opinions
• Planning

To apply, please click on the apply button and follow instructions.

Closing date: 17 July 2026.

We are an equal opportunity employer.

Only shortlisted external applicants will be contacted.

If you have not heard from us within two weeks of submitting your application, please consider your application unsuccessful.