Reservations Supervisor

Career Growth Hospitality Recruitment is looking for an experienced Reservations Supervisor to join a busy 4- or 5-star hotel in Cape Town.

This role is ideal for a hands-on reservations professional with strong leadership skills, excellent attention to detail and experience working in a high-volume hotel environment. The successful candidate will support the Reservations Manager in overseeing daily operations, developing the reservations team and ensuring a professional and efficient booking experience for every guest.

Key Responsibilities:

• Supervise the daily operation of the Reservations Department
• Support the Reservations Manager in achieving occupancy, revenue and service targets
• Coach, mentor and develop the reservations team
• Ensure telephone, email and online enquiries are handled promptly and accurately
• Oversee booking confirmations and maintain accurate reservation information
• Assist with compiling and generating daily reports
• Respond professionally to guest enquiries and resolve concerns efficiently
• Monitor service standards, operational procedures and quality control
• Build strong working relationships with internal departments and key stakeholders
• Work closely with Front Office, Sales and Marketing to ensure a personalised guest journey from booking through to check-out
• Assist with managing the department in the absence of the Reservations Manager
• Ensure compliance with relevant legislation, hotel procedures and best practices

Requirements:

• A hospitality qualification would be advantageous
• At least 2 years’ experience as a Reservations Supervisor within a 4- or 5-star hotel environment
• Experience working in a high-volume reservations and revenue-conversion environment
• Strong leadership, coaching and team-development skills
• Proficiency in Opera or a similar Property Management System
• Good working knowledge of Microsoft Word, Excel and PowerPoint
• Strong administrative, planning and organisational abilities
• Excellent telephone, email and interpersonal communication skills
• A good understanding of market trends, pricing and revenue opportunities
• Excellent attention to detail and operational discipline
• Ability to prioritise and manage multiple requests in a fast-paced environment
• Confident in handling challenging situations and resolving conflict professionally
• Professional, positive and guest-focused approach
• Flexibility to work according to operational requirements

Closing Date: 30 July 2026

Apply Online