Residential Debt Collector

Trafalgar East London is actively seeking a motivated, dynamic and proactive individual with a fervent interest in the property industry to join our team as a Residential Debt Collector. The ideal candidate will possess exceptional communication skills, meticulous attention to detail, and thrive in high-pressure environments, complementing our vibrant team.

The primary responsibility of the debt collector is to efficiently recover outstanding levies, adhering to prescribed debt collection procedures with thoroughness and consistency.

Key responsibilities include, but are not limited to:

• Pursuing outstanding levies through various communication channels such as telephone calls, correspondence, and legal actions when necessary.
• Handling administrative duties including account reconciliations, payment allocations, addressing client inquiries, document preparation, and debt collection recoveries.
• Participating in meetings with managers to review debt collection strategies.

Key Performance Indicators include:

• Achieving collection rates exceeding 100% of monthly charges.
• Addressing email and SMS rejections monthly, with a continual decrease over time.
• Maintaining debtor account flagging consistently throughout the month.
• Meeting daily and monthly call targets, aligned with budgetary goals.
• Increasing the number of payment plans and debit orders monthly.
• Ensuring no exceptions occur monthly regarding notes added to arrear levy accounts.
• Meeting or exceeding the monthly agent fee budget for all charges.
• Assisting walk-in clients.

Minimum Qualifications:

• National Senior Certificate (Matric Certificate).
• Proficient in written and spoken communication in at least two languages.
• Minimum of three years’ experience in debt collection, excluding call centre environments.
• Two years' experience in a legal environment as a collection clerk or paralegal.
• Intermediate proficiency in Microsoft Office suite.

Suitable applicants can apply via the online portal.

Please be advised that only shortlisted candidates will receive further communication. If you do not receive a response within two weeks, please regard your application as unsuccessful. We appreciate your interest in joining our team.