Resort Reception

Key Performance Areas: To provide assistance with all Reception / Front Office duties as well as dealing with all resort visitors & guests including but not limited to:

• Welcoming resort visitors and checking in and out of guests
• Handling guest queries, requests and complaints and management of guest relations
• Management of guest accounts including the handling of income & payments of all types, including cash
• General office administration, telephone, reservations, reception
• Communication and liaison with external, associated parties
• Interaction & liaison with all departments and areas including outsourced functions

Minimum Qualifications and Experience:* 2 – 3 years previous Reception experience in the Hospitality / Service industry

• Excellent understanding of all aspects of Hospitality Operations
• Computer literacy skills including: Excel & Word and a knowledge of Hospitality Property Management and or billing systems
• Excellent administration and interpersonal skills
• Basic financial management skills including the ability to handle billing and payments including cash transactions

Key Competencies and Personal Attributes:

• Desire and ability to work in a service industry
• Ability to work under pressure and without supervision
• Attention to detail
• Proven communication skills
• Ability to work normal hospitality hours including shifts, overtime, standby shifts, working on week-ends and public holidays
• Be comfortable working until 10:00 pm and Sundays
• Valid drivers licence and own transport will be an advantage.

South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Umhlanga Cabanas – Coral & Canopy. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Ref# 05/09