Response Agent
AFFINITY HEALTH MEDICAL INSURANCE
Benoni, Gauteng
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
Job Summary
Manage emergency and routine telephone calls from clients across different product ranges.
Key Performance Areas
- Manage Emergency Calls
- Find Solutions to Uncommon Problems
- Perform Administrative Duties.
Key Tasks
- Manage Emergency Calls
- Manage the Integrated Emergency Response (IER) application
- Operate a multi-line telephone console and alert system
- Obtain pertinent information necessary to the dispatch process
- Use the network to exchange information with other law enforcement and/or emergency response units
- Find Solutions to Uncommon Problems
- Perform emergency medical dispatch and crisis intervention services
- Determine the level of priority of calls and enter information into computer-aided dispatch system
- Perform Administrative Duties
- Maintain accurate records on each request for assistance
- Any other relevant instructions pertaining to the department and issued by the Manager
Qualifications
- Matric
- BAA / First Aid level 3
Experience
- Minimum of 2 years experience in an Emergency contact centre
- Customer care experience
- Experience working shifts
Skills and Knowledge
- Excellent Computer skills
- Understand basic dispatch codes, as well as standard abbreviations
- Excellent communication skills
- Good organising skills
- Time management skills
- Problem solving skills
Attributes
- Able to prioritise a large volume of calls
- Maintain patience and efficiency
- Active listener
- Ability to work under stressful situations
- Responsible
- Accountable
- Honest, Hardworking and Humble
Work Location: In person
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Benoni?
Many call centre roles in Benoni are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on Indeed · Posted Today