Restaurant General Manager
KOLONAKI
Sandton, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
We are looking for a Restaurant General Manager (GM) who will be responsible for overseeing all aspects of restaurant operations, ensuring exceptional guest experiences, financial performance, staff leadership, and compliance with company policies and legal regulations. The GM leads the management team and staff to achieve operational excellence and profitability.
Key Responsibilities
Operations Management
- Oversee daily restaurant operations (front and back of house)
- Ensure high standards of food quality, cleanliness, and service
- Monitor inventory, ordering, and vendor relationships
- Maintain compliance with health, safety, and sanitation regulations
Financial Management
- Manage budgets, sales forecasts, and cost controls
- Analyze profit and loss (P&L) statements
- Control labor and food costs
- Implement strategies to drive revenue and profitability
Team Leadership & Human Resources
- Train, and develop staff
- Schedule employees and manage labor efficiency
- Conduct performance evaluations and provide coaching
- Foster a positive and inclusive workplace culture
- Address employee relations issues and disciplinary actions
Customer Experience
- Ensure excellent guest service standards
- Handle customer complaints professionally and effectively
- Build relationships with regular guests and the community
- Maintain brand standards and reputation
Job Type: Full-time
Work Location: In person
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Sandton?
Many customer service roles in Sandton are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted Yesterday