Restaurant General Manager Umhlanga (BC)

Are you the kind of leader who treats the business as if it were your own? Do you thrive under pressure, build high-performing teams, and know exactly how to balance people, profit, and performance? If so, this is your opportunity to take the reins and make a lasting impact.

As part of our exciting regional growth journey, we are looking for exceptional Restaurant General Managers who can lead from the front, drive operational excellence, and create a culture of accountability, energy, and success. This is more than just running a restaurant – it's about owning the result, developing future leaders, and delivering an unforgettable guest experience.

What You'll Be Doing:

• Taking full ownership of all aspects of the restaurant's operations
• Leading, inspiring, and developing a team of managers and crew members
• Driving sales growth and ensuring the restaurant consistently achieves its targets
• Managing profitability through effective control of GP, labour, food costs, and operating expenses
• Delivering exceptional customer experiences and creating a service-driven culture
• Ensuring compliance with all brand standards, food safety, health and safety, and operational procedures
• Analysing business performance and implementing action plans to improve results
• Recruiting, training, coaching, and succession planning future leaders
• Managing staffing levels and ensuring optimal productivity
• Overseeing stock management, ordering, and inventory control
• Driving a culture of accountability, recognition, and continuous improvement
• Ensuring the restaurant is always guest-ready, audit-ready, and operating at its very best

What We're Looking For:

• A strong and inspirational leader with a hands-on approach
• A commercially minded individual who understands how to drive profitability
• Someone who leads with passion, integrity, and accountability
• Excellent communication and people management skills
• The ability to make sound decisions and solve problems effectively
• A results-driven mindset with a passion for operational excellence
• A leader who can motivate teams to consistently exceed expectations
• The ability to thrive in a fast-paced, high-pressure environment

Minimum Requirements:

• Grade 12 / Matric certificate (essential)
• Minimum of 5 years' experience in a Restaurant General Manager, Senior Store Manager, or equivalent leadership role within the QSR, fast food, restaurant, retail, or hospitality industry
• Proven experience managing large teams and high-volume operations
• Strong financial acumen with the ability to confidently manage and report on:
  • Turnover and sales performance
  • Gross Profit (GP)
  • Labour costs
  • Food costs
  • Net Profit
  • Productivity and staffing efficiencies
  • Waste control and stock variances
  • Audit scores and operational KPIs
• Demonstrated success in driving sales growth and improving profitability
• Experience in recruitment, coaching, and developing management teams
• Strong administration, reporting, and computer literacy skills
• Ability to work flexible hours, including weekends and public holidays
• Reliable transport
• A clear criminal record
• South African citizenship or a valid work permit