Restaurant Manager

WE ARE HIRING

Restaurant Manager

Lead the team. Elevate the guest experience. Run an excellent restaurant.

EMPLOYER

Fiore Restaurant

LOCATION

Somerset West

POSITION

Full-time Restaurant Manager

START DATE

As soon as possible

The opportunity

Fiore Restaurant is looking for a capable, hands-on Restaurant Manager to take responsibility for the smooth daily operation of the restaurant.

The successful candidate will lead the front-of-house team, work closely with the kitchen, maintain high service and hygiene standards, control costs and create a warm, professional experience for every guest.

Key roles and responsibilities

Restaurant operations

- Manage opening, service and closing procedures and ensure the restaurant is ready for every trading period.

- Coordinate front-of-house and kitchen operations so that service is efficient, accurate and consistent.

- Monitor reservations, table allocation, walk-ins and special functions, and respond quickly during busy services.

- Ensure equipment, facilities and public areas are clean, safe and in good working order.

- Maintain appropriate manager presence during peak periods, weekends and events.

Guest service

- Set and uphold welcoming, attentive and professional service standards.

- Engage with guests, resolve complaints calmly and fairly, and follow up where required.

- Build relationships with regular guests and encourage repeat business through genuine hospitality.

- Monitor reviews and guest feedback and turn recurring issues into practical improvements.

Team leadership

- Recruit, induct, train, schedule, supervise and motivate front-of-house employees.

- Prepare fair staff rosters that meet operational needs while controlling labour costs.

- Run pre-service briefings, allocate duties and ensure staff understand menus, specials and service

expectations.

- Manage performance, attendance and workplace conduct consistently and keep appropriate records.

- Create a respectful, accountable team culture and support employees' ongoing development.

Financial and stock control

- Manage cash-ups, point-of-sale controls, petty cash and daily sales reporting.

- Monitor sales, labour, wastage and controllable expenses against agreed targets.

- Oversee ordering, receiving, storage and regular stock counts for beverages, consumables and operating

supplies.

- Investigate stock variances and implement controls to reduce loss, breakage and waste.

- Support menu pricing, promotions and initiatives that improve revenue and profitability.

Compliance, hygiene and administration

- Maintain excellent food-safety, cleaning, personal-hygiene and occupational health and safety standards.

- Ensure required licences, records, checklists and staff documentation are current and properly filed.

- Apply responsible alcohol-service practices and all relevant company procedures.

- Prepare clear handovers and regular operational reports for the owner or senior management.

- Work with suppliers and service providers and address delivery, quality or maintenance concerns promptly.

Skills and experience required

Minimum requirements

FIORE RESTAURANT | CAREER OPPORTUNITY

Fiore Restaurant | Restaurant Manager Job Advert | Page 2

- At least 3 years' restaurant or hospitality management experience in a busy, service-focused establishment.

- Proven experience supervising staff, compiling rosters and managing day-to-day restaurant operations.

- Working knowledge of point-of-sale systems, cash-ups, stock control, ordering and basic cost management.

- Good written and spoken English; Afrikaans or another local language would be advantageous.

- Computer literacy, including email, spreadsheets and routine operational reporting.

- A valid driver's licence and reliable transport would be advantageous.

- Availability to work flexible hours, including early mornings, evenings, weekends and public holidays.

Core skills

- Strong leadership and the ability to coach, organise and hold a team accountable.

- Excellent customer-service and complaint-resolution skills.

- Clear communication and confident coordination between guests, staff, kitchen and owners.

- Sound numerical ability and attention to cash, stock, labour and cost controls.

- Good planning, prioritisation and problem-solving under pressure.

- High attention to detail, cleanliness, presentation and service consistency.

- Commercial awareness and the ability to identify opportunities to grow sales responsibly.

Personal qualities

- Warm, professional and genuinely passionate about hospitality.

- Hands-on, dependable and willing to lead by example.

- Calm and decisive in a fast-paced environment.

- Honest, discreet and responsible with money, stock and confidential information.

- Adaptable, solutions-focused and able to work independently.

Performance expectations

Success in this role will be measured through:

- Guest satisfaction, repeat visits and effective resolution of complaints.

- Consistent service standards and smooth restaurant operations.

- Staff attendance, productivity, training and retention.

- Accurate cash handling, stock control and operational reporting.

- Achievement of agreed sales, labour and cost targets.

- Compliance with hygiene, safety and company standards.

How to apply

Please send your CV and a short cover letter outlining your relevant experience to

fiorerecruitermail@gmail.com.

Please use “Restaurant Manager Application” as the subject line.

Salary: Market-related and dependent on experience

References: Contactable references will be required

Only shortlisted candidates will be contacted. Fiore Restaurant is committed to fair and respectful recruitment.

Pay: R10 000,00 - R15 000,00 per month

Work Location: In person