Restaurant Manager

Front of House Restaurant Manager

Will be responsible for the day-to-day management and smooth operation of the restaurant’s FOH and BOH department. The successful candidate will lead, motivate and manage the FOH and BOH team while ensuring consistently high standards of customer service, cleanliness, presentation and operational efficiency. The position requires a hands on manager who can confidently manage a busy restaurant environment, handle customer queries and complaints, monitor staff performance, control cash and labour, maintain company standards, and ensure that all operational procedures are followed. The FOH Manager will work closely with the General Manager and BOH team to ensure an efficient operation, excellent customer experience and a positive working environment.

Requirements

• Minimum 3 years’ experience in a restaurant management/FOH management position
• Strong knowledge of restaurant operations and customer service
• Excellent leadership and staff-management skills
• Ability to work under pressure in a fast-paced environment
• Strong communication and organisational skills
• Experience with cash-ups, stock control, staff scheduling and daily administration
• Strong focus on service standards and customer satisfaction
• Reliable, hands-on and willing to lead by example
• Ability to manage and resolve customer and staff issues professionally
• Must be able to work shifts, weekends and public holidays

Key Responsibilities

• Manage the day-to-day FOH operation
• Lead, motivate and develop the FOH team
• Maintain high standards of service, cleanliness and restaurant presentation
• Manage opening and closing procedures
• Monitor staff performance, attendance and discipline
• Ensure excellent customer service and resolve complaints effectively
• Assist with stock control, ordering and operational administration
• Ensure company policies, procedures and food-service standards are followed
• Drive sales and create a positive customer experience

What We’re Looking For

We need someone who is hands-on, accountable, organised and passionate about hospitality. The successful candidate must be comfortable taking ownership of the FOH operation and leading a team in a busy restaurant environment.

Pay: R15 000,00 - R22 000,00 per month

Work Location: In person