Restaurant Operations Manager

Maritime Finance PTY Ltd

Other, Western Cape

Salary not listedFull-time · Posted Today

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Main responsibilities

Manage the daily operation of restaurants and dining venues.
Supervise Maître d’, Assistant Maître d’, Head Waiters, Waiters and other restaurant staff.
Ensure excellent guest service and dining experiences.
Monitor restaurant service, table setup, cleanliness and presentation.
Manage seating arrangements, reservations and guest flow.
Handle guest complaints and resolve service issues professionally.
Conduct staff briefings before service.
Prepare staff schedules and allocate duties.
Train, coach and evaluate restaurant employees.
Monitor food and beverage service standards.
Work closely with the Executive Chef and kitchen team to coordinate service.
Monitor food and beverage costs, wastage and inventory.
Assist with budgets, revenue targets and operational reports.
Ensure compliance with HACCP, hygiene, sanitation and safety standards.
Conduct regular inspections of dining areas.
Manage restaurant operations during formal nights, special events and high-volume services.
Ensure company/cruise-line procedures and standards are consistently followed.
Coordinate with the Food & Beverage Manager/Director and Hotel Director.

Requirements

Several years of restaurant/hotel/cruise experience
Previous supervisory or management experience
Excellent customer-service and communication skills
Knowledge of cost control and inventory
Ability to work under pressure
Strong English
HACCP/food-safety knowledge
STCW and seafarer medical certification, where required

Pay: R50 000,00 - R70 000,00 per month

Work Location: In person

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Other?

Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted Today