Restaurant Operations Manager
Maritime Finance PTY Ltd
Western Cape
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
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Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
Job description
Main responsibilities
- Manage the daily operation of restaurants and dining venues.
- Supervise Maître d’, Assistant Maître d’, Head Waiters, Waiters and other restaurant staff.
- Ensure excellent guest service and dining experiences.
- Monitor restaurant service, table setup, cleanliness and presentation.
- Manage seating arrangements, reservations and guest flow.
- Handle guest complaints and resolve service issues professionally.
- Conduct staff briefings before service.
- Prepare staff schedules and allocate duties.
- Train, coach and evaluate restaurant employees.
- Monitor food and beverage service standards.
- Work closely with the Executive Chef and kitchen team to coordinate service.
- Monitor food and beverage costs, wastage and inventory.
- Assist with budgets, revenue targets and operational reports.
- Ensure compliance with HACCP, hygiene, sanitation and safety standards.
- Conduct regular inspections of dining areas.
- Manage restaurant operations during formal nights, special events and high-volume services.
- Ensure company/cruise-line procedures and standards are consistently followed.
- Coordinate with the Food & Beverage Manager/Director and Hotel Director.
Requirements
- Several years of restaurant/hotel/cruise experience
- Previous supervisory or management experience
- Excellent customer-service and communication skills
- Knowledge of cost control and inventory
- Ability to work under pressure
- Strong English
- HACCP/food-safety knowledge
- STCW and seafarer medical certification, where required
Pay: R50 000,00 - R70 000,00 per month
Work Location: In person
Found on Indeed · Posted 1 months ago · Last checked 1 months ago
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 1 months ago