Results Administrator (Fixed-Term Contract)

Direct Reporting Line:

Senior Results Co-ordinator

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Westville Campus has a vacancy for a Results Administrator (Fixed-Term Contract) Duties and Responsibilities:

SIS System Set-up & Semester Planning

• Responsible for mapping the students to their respective assessment events per module, per intake year and per assessment event. Liasing with the Admission Officers to ensure that students that have cancelled or where pre-requisites have not been met, are unmapped from the assessment events or where modules have been added for students, that the students are mapped accordingly.
• Responsible for using the National Assessment Schedule to create a Results Tracker for each semester which includes the tracking of ICE submissions and the tracking of the detainment job. Ensure that the Results tracker is updated with any changes to assessment due dates throughout the semester.
• Responsible for running the detainment job per module and per intake year on SIS once all the cumulative formative results have been captured.

Management of Results Capture Sheets

• Responsible for creating manual Result Capture Sheets for Replacement Tests, Exams Sitting 2, Exam Sitting 3 and Discontinuation exams which involves checking the Grade Roster report on SIS for supplementary exam entry. Assessment Officers are responsible for the checking of student applications/approved concessions on the Student Hub, thereafter the RA is informed to send these for marking.
• Tracking the NQP registered students and ensuring that a separate Result Capture Sheet is generated for these students.
• Always ensure that the Result Capture Sheets (RCS) are updated should results change due to lecturers amending marks, the plagiarism policy and remarks etc. RCS need to be signed and dated as per the Assessment Strategy and Policy. Ensure that the RCS are saved electronically and filed accordingly and are readily available for audit purposes.

Results Management (Formative)

• Checking that the results indicated on the assessment scripts or the Grade Centre on Learn match that of what has been captured on the SIS by the lecturers. Capturing and publishing of all results on SIS as per the Assessment Strategy and Policy and ensuring that results are processed as per the SIS HTGs issued.
• Responsible for updating and managing the Results Tracker throughout the semester, to ensure the markings deadlines are adhered to and managed according to the timelines. Liaising with lecturers on due dates, outstanding results, marking extensions and any mark/marking errors picked up. Escalation of late marking to the Programme Manager, Deputy Head Ops/Head Ops/Head Academics. Identifying and flagging at risk lecturers prior to the marking cycles and informing the Programme Managers of any issues experienced.
• Manage the capture and release of any additional formative sittings (replacement sitting) marks under manage marks moderation.
• Liaising with the Admissions and Finance team on students that are not registered and where results therefore cannot be processed on SIS.
• Responding to Customer Relations Officers (CRO's) timeously on student result queries and ensuring that the CROs are updated on progress and resolution of these queries.
• Liaising with lecturer to collect their marked formative scripts to return and provide feedback to the students. Ensure that lecturer have made the marked online formative assessments available to view on Learn.
• Responsible for checking that the ICE results captured by the lecturers on the SIS have been captured correctly by the lecturer.
• Responsible for checking that all formative assessments, including ICE have been processed & published on SIS prior to running the detainment job. Work systematically with the CASS tracker to ensure that all results for CASS modules are released timeously.
• Responsible for capturing and updating the Academic team's plagiarism tracker (if applicable) and in turn are responsible for updating the results both on SIS and the RCS. Should a student's CASS mark change post the CASS release deadline, the RA is responsible for informing the respective Assessment Officers to ensure the student is issued a permission slip.
• Checking assessment concessions on the Student Hub in collaboration with the Assessment Centre and liaising with the Student Hub on any concessions that have not been actioned. Understanding the assessment Strategy and policy and capturing results accordingly and correctly.

Results Management (Summative)

• Checking that the results indicated on the summative assessment scripts or the Grade Centre on Learn match that of what has been captured on SIS by the lecturers. Capturing and publishing of all summative results on SIS as per the assessment strategy and policy and ensuring that results are processed as per the SIS HTGs issued.
• Responsible for updating and managing the Results Tracker to ensure that summative assessment release dates are met and that students receive their overall final results timeously.
• Liaising with lecturers on due dates and ensuring that moderation deadlines are met. Escalation of late marking to the Programme Manager, Deputy Head Ops/Head Ops/Head Academics. Identifying and flagging at risk lecturers prior to the marking cycle and informing the Programme Managers of any issues experienced.
• Manage the capture and release of any additional summative sittings (supp/discon/special sitting) marks under manage marks moderation.
• Responding to Customer Relations Officers (CROs) timeously on student result queries and ensuring that the CROs are updated on progress and resolution of these queries.
• Keeping channels of communication open with the Capacity Planning & Scheduling Centre and keeping track of any lecturers that have resigned. Proactively liaise with the Programme Managers to identify replacement markers for any lecturers that resign or require marking assistance.
• Should any additional re-write opportunity be approved by the Central Academic Team, the RA's need to capture the results correctly on SIS as per the Assessment Strategy and Policy.
• Responsible for managing the processing of endorsements using the Admission trackers and tracking the corresponding SLP results and in turn processing the corresponding endorsements on SIS.
• Checking assessment concessions on the Student Hub and liaising with the Student Hub on any concessions that have not been actioned. Understanding the Assessment Strategy and Policy and processing ES1, ES2, ES3 and Discontinuation results accordingly and correctly.
• Responsible for compiling ES2, ES3 and Discontinuation billing list which must be submitted to the Finance Department at the end of each Semester by use of a finance/ops tracker.
• Responsible for the generation and publishing of all Report Cards and Academic Transcripts, this includes the re-generation of report cards and transcripts post mark changes.
• Verifies scripts received against the marks captured on the mark sheet for the Online Centre and submits the mark sheet to the Online Centre for processing on the academic system thereafter.
• Flag any system related issues that impact the processing of results that in turn will negatively impact on the students' experience and find alternative solutions to mitigate the impact. Works closely with the regional BAC in troubleshooting and resolving any system related issues that impact the processing of results.

Moderation (External & Internal)

• Supports the Programme Manager or Teaching and Learning Manager on campus in accessing scripts required for the internal moderation and decentralised marking pr