Retail Business Consultant

Job Description: Business Consultant

Job Title

Business Consultant – Retail

Reports To

Regional Manager

Job Purpose

The Senior Business Consultant is responsible for driving business performance, operational excellence, and strategic growth across retail stores within an assigned portfolio. The role partners with store management and key stakeholders to improve sales, profitability, customer experience, compliance, and employee performance through data-driven insights, coaching, and business development initiatives.

Key Responsibilities

Business Performance Management

• Analyze sales, profitability, and operational performance across retail stores.
• Develop and implement business improvement strategies to achieve revenue and growth targets.
• Monitor key performance indicators (KPIs) and recommend corrective actions where necessary.
• Support the achievement of financial objectives, including sales growth, margin improvement, and cost control.

Strategic Consulting and Business Development

• Act as a trusted advisor to store managers and regional leadership teams.
• Identify business opportunities and implement initiatives that improve productivity and customer engagement.
• Lead strategic projects aimed at enhancing retail performance and operational efficiency.
• Conduct business reviews and present recommendations to senior management.

Retail Operations Excellence

• Evaluate store operations to ensure adherence to company standards and best practices.
• Drive continuous improvement initiatives focused on efficiency, customer service, and profitability.
• Support the implementation of new systems, processes, products, and operational changes.
• Ensure compliance with company policies, regulatory requirements, and risk management procedures.

Stakeholder Management

• Build strong relationships with store management teams, senior leadership, and support functions.
• Collaborate with departments such as Finance, Marketing, Supply Chain, Human Resources, and Operations.
• Facilitate communication between stores and head office to ensure alignment with business objectives.

Coaching and Leadership Development

• Mentor and coach store managers and leadership teams.
• Identify training needs and support talent development initiatives.
• Promote a culture of accountability, performance excellence, and customer-centric service.
• Assist in succession planning and leadership capability development.

Customer Experience Enhancement

• Monitor customer service standards and customer satisfaction metrics.
• Recommend and implement initiatives to enhance the customer experience.
• Ensure consistent execution of brand standards across all locations.

Reporting and Analysis

• Prepare detailed business performance reports and recommendations.
• Conduct trend analysis and market assessments to identify opportunities and risks.
• Provide regular updates on business performance, strategic initiatives, and project outcomes.

Minimum Qualifications

• Bachelor's Degree in Business Management, Commerce, Retail Management, Marketing, Finance, or a related field.
• Relevant postgraduate qualification (advantageous).

Experience Requirements

• 5–10 years' experience in retail management, business consulting, operations management, or a similar role.
• Proven experience in multi-site retail operations.
• Strong track record of improving business performance and achieving financial targets.
• Experience managing stakeholders at various organizational levels.

Knowledge and Skills

• Retail business strategy and operations.
• Financial analysis and business performance management.
• Budgeting, forecasting, and profitability analysis.
• Data interpretation and reporting.
• Project management and change management.
• Leadership coaching and development.
• Advanced Microsoft Excel, Power BI, and Microsoft Office Suite.
• Strong presentation and facilitation skills.

Competencies

• Strategic Thinking
• Commercial Acumen
• Analytical Problem Solving
• Results Orientation
• Decision Making
• Stakeholder Engagement
• Leadership and Influencing Skills
• Customer Focus
• Adaptability and Resilience
• Communication and Presentation Skills

What We Offer:

Competitive salary and benefits package

Opportunities for career growth and development

Collaborative and dynamic work environment

Recognition and reward for outstanding performance

How to Apply:

If you're passionate about the Truck Assistant role and want to join a dynamic team, submit your resume and cover letter to careers@moovenergy.co.za Applications need to be accompanied with a valid copy of the applicant’s identity document as well as TWO contactable references. with the Subject Heading “Retail Business Consultant”

Equal Opportunities Employer:

Moov Energy (Pty) Ltd is an equal opportunities employer committed to diversity and inclusion

Work Location: In person