Retail Sales Consultant

Retail Sales Paint Consultant

Location: The Paint Store, Klerksdorp, North West

About The Paint Store

The Paint Store is a trusted, family-owned paint and décor retailer dedicated to providing exceptional customer service, expert advice, and quality products. We help homeowners, contractors, decorators, and businesses find the right solutions for every project.

We are looking for a friendly, motivated, and customer-focused Retail Sales Paint Consultant to join our team.

Purpose of the Role

To provide outstanding customer service by assisting customers with paint, colour, décor, and related product selections while achieving sales targets and maintaining high merchandising standards.

Key Responsibilities

Customer Service

• Welcome and assist customers in a professional and friendly manner.
• Understand customers' project requirements and recommend suitable products.
• Offer expert advice on paint systems, colour selection, surface preparation, and application methods.
• Resolve customer queries and complaints professionally.
• Build long-term customer relationships that encourage repeat business.

Sales

• Upsell and cross-sell complementary products such as brushes, rollers, fillers, masking tape, adhesives, waterproofing products, cleaning materials, and decorating accessories.
• Promote current promotions, loyalty programmes, and special offers.
• Generate quotations and follow up with customers to secure sales.

Product Knowledge - Develop a thorough understanding of:

• Decorative and industrial paints
• Primers and undercoats
• Waterproofing systems
• Wood treatments and varnishes
• Decorative finishes
• Paint accessories and tools
• Surface preparation products
• Stay informed about new products and industry trends

Colour Matching & Tinting

• Operate paint tinting equipment accurately.
• Mix paint according to customer requirements.
• Ensure colour accuracy and quality control.
• Follow all tinting procedures and safety guidelines.

Merchandising & Store Standards

• Keep shelves fully stocked and well presented.
• Ensure products are correctly priced and labelled.
• Maintain a clean, organised, and safe work environment.
• Assist with stock replenishment and stock counts.
• Monitor stock shortages and report them promptly.

Administration

• Process sales accurately using the point-of-sale system.
• Handle cash, card, and account transactions according to company procedures.
• Prepare quotations, invoices, and customer orders.
• Complete required paperwork accurately and on time.

Teamwork

• Work collaboratively with colleagues.
• Assist with receiving stock deliveries.
• Support other departments when required.
• Participate in product and sales training.

Minimum Requirements

• Grade 12 (Matric).
• Minimum of 3 years' retail sales experience.
• Previous experience in a paint, hardware, building supply, or home improvement environment will be advantageous.
• Computer literate.
• Excellent verbal and written communication skills in English and Afrikaans.
• Valid driver's licence.

Knowledge & Skills

The successful candidate should have:

• Excellent customer service skills.
• Strong selling and negotiation ability.
• Good problem-solving skills.
• Confidence in recommending products.
• Basic numerical ability.
• Ability to work under pressure.
• Strong attention to detail.
• Willingness to learn technical product information.
• Good organisational skills.
• Ability to work independently and in a team.

Personal Attributes

We are looking for someone who is:

• Friendly and approachable.
• Honest and trustworthy.
• Professional in appearance and attitude.
• Reliable and punctual.
• Self-motivated.
• Positive and enthusiastic.
• Passionate about helping customers.
• Willing to go the extra mile.
• Neat and well presented.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift paint containers and stock (with safe lifting practices).
• Comfortable working in a retail environment.

Working Hours

The successful candidate must be willing to work:

• Mondays to Fridays according to store trading hours.
• Saturdays and Public Holidays on a roster basis.
• Overtime when operationally required.

Performance Measures

Performance will be measured on:

• Sales performance.
• Customer satisfaction.
• Product knowledge.
• Accuracy of tinting and quotations.
• Attendance and punctuality.
• Teamwork.
• Store presentation and housekeeping.
• Compliance with company policies and procedures.

Why Join The Paint Store?

At The Paint Store, you'll become part of a passionate team that values integrity, excellent customer service, continuous learning, and helping customers transform their spaces.

Pay: R7 000,00 - R15 000,00 per month

Application Question(s):

• Are you comfortable providing at least 2 references from companies you have worked at previously?
• Do you have at least 3 years "on-the-floor" retail sales experience? Not cashier experience.

Work Location: In person