Retentions Agent

Retentions Agent – Join Our Growing Team

We are looking for a confident, customer-focused and driven Retention Agent to join our team in Century City.

If you enjoy building relationships, solving problems, and working in a fast-paced, target-driven environment — this role is for you.

Role Overview

As a Retention Agent, you will play a key role in engaging with existing clients, resolving concerns, and helping customers continue to see value in our services. You’ll be at the heart of reducing churn and strengthening long-term client relationships.

What You’ll Do

- Engage with clients to understand concerns and cancellation reasons.

- Offer tailored solutions and incentives to retain customers.

- Handle queries and complaints professionally and efficiently.

- Maintain accurate CRM records of all interactions.

- Identify trends and contribute to improving retention strategies.

- Work towards and exceed retention targets.

- Collaborate with internal teams to ensure a seamless customer experience.

What We’re Looking For

- Matric / Grade 12 (essential).

- 2-3 years’ experience in customer service, call centre or retention roles (BPO/financial services preferred).

- Strong communication, negotiation and interpersonal skills

- Ability to handle difficult conversations with professionalism

- CRM and Microsoft Office experience

- Target-driven, resilient and results-focused mindset

What We Offer:

Salary: R15 000.00 per month.

Performance-based incentives.

Career growth opportunities.

Supportive and collaborative team culture.

Exposure to the BPO and financial services industry.

Location: Century City, Cape Town

Work Hours: 15:00 – 02:00/ Rotational.

Job Type: Full-time | In-person

If you’re ready to build a career in a dynamic, people-focused environment we’d love to hear from you.