Returns Clerk

Details

Closing Date 2026/08/27

Reference Number SHO260819-10

Job Title Returns Clerk

Job Type Full Time

Location - Country South Africa

Location - Province Western Cape

Location - Town or City Stikland

Job Category Pharmaceutical

About the role An exciting opportunity has become available for a Returns Clerk at Transpharm Western Cape.

We are looking for a detail-oriented and organised individual with excellent administrative, communication and reconciliation skills. The successful candidate will be responsible for accurately processing returned, damaged, expired and short-dated stock, ensuring compliance with company procedures while maintaining accurate records and providing excellent service to internal and external stakeholders.

What you'll do* Receive and process damaged, expired and short-dated stock from customers and internal departments.

• Verify expiry dates, assess stock condition and identify any discrepancies.
• Investigate stock discrepancies and escalate concerns to the Returns Controller where required.
• Capture all return information accurately and in accordance with company Standard Operating Procedures (SOPs).
• Prepare and maintain all required documentation, reports and administrative records.
• Liaise telephonically and via email with customers and suppliers regarding returns and queries.
• Follow up with suppliers to ensure timely resolution of logged queries.
• Process stock placed in quarantine for batch recalls as instructed by the Returns Controller or Buyer.
• Coordinate and assist with the upliftment of recalled stock to suppliers.
• Investigate product complaints and communicate findings to the relevant internal departments or suppliers.
• Perform general returns administration and any other reasonable ad hoc duties as required.

What you bring* Grade 12 (Matric).

• Reconciliation experience.
• Computer literate with good system proficiency.
• Previous warehouse or returns administration experience (2–3 years' experience will be advantageous).
• Excellent verbal and written communication skills.
• Strong numerical, administrative and reconciliation skills.
• High level of accuracy and attention to detail.
• Ability to work under pressure, prioritise work and meet deadlines.
• Good organisational and record-keeping skills.
• Ability to follow company policies, procedures and Standard Operating Procedures (SOPs).

Policy Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.