Sales Administration Controller

Why do we need you?

We are seeking a highly organized and detail-oriented Sales Administration Controller to support and optimize our sales operations. This role is responsible for managing the administrative processes that underpin the sales function, ensuring a seamless order-to-delivery cycle and exceptional customer service. The successful candidate will play a key coordination role between the Sales, Distribution, and Finance teams, ensuring operational efficiency, accurate processing, and effective communication across the business.

Key responsibilities:

Sales Administration and Order Management

• Process and capture sales orders accurately with high attention to detail
• Respond to quote and order requests within 24 hours
• Maintain and update daily order tracking systems
• Monitor order progress and ensure timely delivery

Customer Service and Communication

• Provide professional and timely communication to customers
• Deliver high-quality customer service across all interactions
• Handle queries and escalate issues where necessary

Coordination and Stakeholder Engagement

• Liaise with distribution regarding product availability and delivery schedules
• Work closely with the accounts team on: COD payments, Customer account status and Credit limits
• Support the Credit Manager in resolving discrepancies

Operational Support

• Track daily vehicle movements and delivery activities
• Assist with consignment account management
• Submit invoices through COUPA and ISG portals accurately and on time
• Maintain proper filing systems (digital and physical)

Continuous Improvement and Compliance

• Identify operational challenges and implement solutions
• Support the sales team through ongoing communication and problem-solving
• Ensure adherence to health and safety regulations
• Maintain compliance with internal processes and controls

Is this job for you? Minimum requirements:

• Grade 12 Matric
• Diploma or Certificate in sales administration or similar would be advantageous
• 2-3 years' experience in a sales administration role or similar
• Experience within Manufacturing, FMCG, Chemical, Industrial, or Retail environments
• Experience working with order management systems and invoicing platforms (AccPac, SAP) and Microsoft Office applications
• Excellent verbal and written communication skills
• Fluency in English, Afrikaans will be advantageous
• Ability to manage multiple tasks, timelines, and stakeholder requirements
• Ability to work effectively in cross-functional teams
• Highly organized with excellent attention to detail
• Strong problem-solving ability
• Customer centric and stakeholder-focused approach
• Resilient and able to perform effectively in a fast-paced environment

Legal Statement "We value the importance of a diverse workforce as a cornerstone of our business success. Our primary focus in selecting the most suitable candidates for our roles is based on their skills, qualifications, and experience. We wholeheartedly embrace the principle of equal opportunity in our employment processes and are committed to eliminating any unlawful discrimination in our hiring practices."

Job Reference: ZAF00626