Sales Administrator

Company Description Graffiti Group SA, founded in 1999, is the leading branding company in South Africa. With offices in Johannesburg (head office), Cape Town, and Durban, the company employs a diverse team of over 190 professionals, including sales specialists, graphic designers, project managers, printers, finishers, and applicators. Graffiti focuses on delivering high-quality, innovative, and professional customer service across its core offerings: retail solutions, vehicle branding, tarpaulin services, digital print, and graphic design. The group provides a dynamic mix of branding solutions and media opportunities tailored to a wide range of brands and campaigns. Team members are part of a culture that values creativity, excellence, and strong client partnerships.

Role Description The Sales Administrator is a full-time, on-site role based in the City of Johannesburg. This role is responsible for supporting the sales team through efficient order processing, maintaining accurate customer and sales records, and preparing quotations, invoices, and related documentation. The Sales Administrator will coordinate communication between clients, sales representatives, and internal departments to ensure smooth project delivery and timely responses to customer queries. Daily activities include managing databases, updating sales reports, handling administrative tasks, and assisting with scheduling meetings and follow-ups. The role requires a detail-oriented individual who can support sales operations while contributing to a professional and customer-focused environment.

Qualifications

• Strong customer service skills, with the ability to build positive relationships and respond to client needs promptly.
• Effective communication skills, including clear verbal and written communication with internal teams and external clients.
• Proficiency in order processing and related sales administration, ensuring accuracy and timeliness in documentation and follow-up.
• Experience in sales support, including coordination of sales activities and assistance with quotes and proposals.
• Administrative assistance skills, such as data entry, record keeping, and document management.
• Good organisational and time management abilities, with attention to detail and problem-solving skills.
• Comfort with using office software (e.g., MS Office Suite, CRM or sales systems) and learning new tools as needed.
• Previous experience in a sales administration or customer support role, ideally in branding, media, or a related industry, is beneficial.
• Relevant post-secondary qualification or certification in business administration, sales, or a related field is an advantage or recognition for prior learnings.