Sales Administrator

The Focus Group Cape Town, South Africa 22 July 2026 Junior R9 000 - R12 000 Full Time Cost To Company On-site 1 year Skills Administrative Customer Relations Enterprise Resource Planning (ERP) Record Keeping Sales Industries Sales Job Description Job Title: Sales Administrator Department: Finance Reports to: Finance Manager Location: Parow Industria Job Type: Full-time

Job Purpose

A Sales Administrator supports the sales team by managing administrative tasks, coordinating customer orders, maintaining records, and ensuring smooth day-to-day sales operations. They help improve efficiency by handling documentation, customer communication, and reporting.

Key Responsibilities

• Process customer orders accurately and efficiently
• Prepare quotations, invoices, and sales documentation.
• Maintain customer databases and update CRM systems.
• Respond to customer inquiries via phone and email.
• Coordinate with the logistics team to ensure timely order fulfilment.
• Track sales performance and prepare regular reports.
• Monitor inventory levels and liaise with the warehouse or logistics team.
• Assist with preparing sales presentations and marketing materials.
• Handle administrative tasks such as filing, document management, and correspondence.
• Support management in achieving departmental targets.
• Participate in process improvements and automation initiatives.

Qualifications & Experience

• Grade 12 (required).
• Diploma in Business Administration, Sales, Marketing, or a related field (advantages).
• Previous experience in a sales administration, customer service, or administrative role.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience using ERP systems is an advantage.

Skills and Competencies

• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• High level of accuracy and attention to detail.
• Ability to multitask and prioritize workload.
• Problem-solving and analytical skills.
• Customer-focused approach.
• Ability to work independently and as part of a team.
• Integrity and discretion

Working Conditions

• Office-based role with standard business hours.
• May require occasional overtime during peak sales periods.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of order processing.
• Customer satisfaction and response times.
• Sales reporting accuracy.
• Administrative support efficiency.
• Order fulfillment and documentation turnaround times.