Sales Assistant

About Stellies iCafe

Stellies iCafe is a fast-paced internet café and service hub based in Stellenbosch Central. Since 2020, we have been helping individuals and small businesses by providing reliable printing, design, internet, and support services — always with a strong focus on problem-solving and customer care.

We pride ourselves on creating a welcoming environment where quality work, affordability, and excellent service come together. Our team plays a hands-on role in assisting customers daily, solving real problems, and delivering services we can be proud of.

At Stellies iCafe, we value reliability, teamwork, attention to detail, and a willingness to learn. If you enjoy working with people, thrive in a busy environment, and take pride in your work, you’ll fit right in.

Role Description

We are looking for a reliable, trustworthy, and customer-focused Print Shop Assistant / Graphic Design Assistant to join our team.

This is a fast-paced, high-pressure retail printing environment. The successful candidate must be able to think on their feet, work accurately under pressure, and solve every customer’s problem professionally and efficiently.

If you take pride in neat work, enjoy helping people, and are willing to learn new skills, this role is for you.

Key Responsibilities

• Assist customers with all printing-related services
• Take and process ID and passport photos
• Perform basic graphic design work (layouts, edits, resizing)
• Sell and upsell design services to customers when needed
• Operate vinyl cutting machines
• Assist with T-shirt printing and heat press work
• Ensure all work is neat, accurate, and high quality
• Handle customer queries and problems calmly under pressure
• Find solutions for customers — problem-solving is essential
• Maintain a clean, organised, and professional workspace
• Work shift hours, including busy periods

Essential Requirements (Non-Negotiable)

• Reside in Stellenbosch, Western Cape
• Strong computer skills (required)
• Friendly, professional, and confident with customers
• Able to work in a fast-paced, high-pressure environment
• Excellent attention to detail and neat workmanship
• Strong problem-solving ability
• Reliable and trustworthy
• Willing to take responsibility and ownership of work
• Willingness to learn new skills and processes

Experience & Qualifications

• No formal qualifications or certifications required
• Training will be provided, but you must be eager to learn and improve
• Previous experience in printing, design, retail, or customer service is an advantage

Personal Attributes We Value

• Takes pride in their work
• Pays attention to detail
• Works well with customers and teammates
• Handles pressure without losing focus
• Honest, dependable, and punctual
• Solution-driven mindset
• Positive attitude and strong work ethic

Job Type: Full-time

Application Question(s):

• Are you Male / Female?
• What is your Microsoft Word skill (Expert/Intermediate/Beginner/No Experience)?
• What is your Microsoft Excel skill (Expert/Intermediate/Beginner/No Experience)?

Location:

• Stellenbosch, Western Cape 7600 (Required)

Work Location: In person