Sales Call Centre Manager

About Stage Zero

Stage Zero is a South African energy company redefining how households and businesses experience power. We design, install, and manage smart solar and battery solutions that give customers greater energy independence, predictable costs, and long-term savings – all wrapped in a simple, subscription-based model.

At the heart of Stage Zero is intelligence: intelligent systems, intelligent energy decisions, and intelligent people. We’re building a brand that is modern, trusted, and human – one that educates, inspires, and empowers customers to take control of their energy future. As we continue to expand across South Africa, we are strengthening our sales call centre operations to ensure consistent customer engagement, effective lead conversion, rapid identification of performance gaps, and compliance with all sales processes, service standards, and company requirements.

Role Overview

The Sales Call Centre Team Manager is responsible for the day-to-day management, performance, and development of a team of Sales Call Centre Agents. The role is accountable for driving operational performance, ensuring service excellence, and maintaining compliance with company and client requirements.

The successful candidate will work closely with the Sales Operations Manager to achieve sales targets, service level agreements (SLAs), key performance indicators (KPIs), workforce management objectives, and customer experience targets. This includes oversight of attendance management, performance improvement initiatives, stakeholder engagement, and support with Industrial Relations processes where required.

This is a hands-on management role requiring active involvement in coaching and quality assurance, dialler and campaign management, and cross-functional collaboration. The role ensures that individual and team sales targets are consistently met, that campaign execution is optimised, and that customers receive an exceptional experience across every interaction.

Key Responsibilities

• Manage a team of Call Centre Agents across multiple campaigns; drive achievement of targets; monitor real-time performance and implement corrective actions where required.
• Conduct structured coaching sessions and QA assessments across all campaigns; maintain accurate coaching and QA records; feed insights into individual development plans
• Manage and optimise dialer configuration, campaign setup, list management and call pacing; ensure campaign scripts, messaging and targeting align with Sales and Marketing direction.
• Track and report team KPIs (conversion, contact rates, AHT, QA scores, target attainment); provide daily and weekly performance reports with actionable recommendations.
• Collaborate with direct sales and lead generation teams on lead handover and quality feedback; manage customer escalations professionally, ensuring timely resolution and documentation.
• Support workforce planning activities by managing attendance, leave, scheduling adherence, shrinkage, and staffing requirements to ensure optimal service levels and productivity.

Desired Skills and Requirements

Qualifications & Experience

• Matric / Grade 12 (minimum)
• Diploma or certificate in Sales, Business or related field advantageous
• 5 years + Call centre team management in a sales environment
• 5 years + Manage teams to meet and exceed sales targets
• 5 years + Hands-on dialler management system experience
• 3 years + QA assessments, structured coaching and multi-campaign management
• Outbound call centre sales; dialer platforms (Predictive, Progressive, Preview); CRM systems; lead generation processes
• Sales performance metrics; QA frameworks; campaign management; escalation and conflict resolution

Technical Skills

• Team leadership and performance management
• Sales coaching and quality assurance
• Dialler and campaign management
• Data interpretation and reporting
• Cross-functional communication and collaboration
• Escalation and conflict resolution

Personal Attributes

• Ability to handle pressure and function in a highly productive work environment.
• Excellent written and verbal communication skills.
• Impeccable attention to detail and accuracy.
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload.
• Self-motivated with a willingness to accept responsibility and challenges.
• Time management skills
• Proactive, organized, able to multitask and work well under pressure.

Stage Zero is committed to diversity, inclusion, and equal opportunity. In accordance with our Employment Equity objectives, preference may be given to suitably qualified candidates from designated groups.

If you have not heard from us within 2 weeks of submitting your application, please consider your application unsuccessful.

To apply email CV to [email protected]

Closing date: 15 July 2026

Pay: R35 000,00 per month

Work Location: In person