Sales Consultant SMB

Job Grade: C3-C3

Job Purpose

Sales is a vital and core function of Rectron, as Sales Consultants, they are responsible for ensuring that all orders are processed and all queries dealt with and resolved. Sales Consultants are also responsible for communicating specials and launches to their base and ensuring exposure of all our brands to the right customers.

Primary Objectives:

Customer Base

 Managing their assigned customer base, building strong relationships

 Assisting with ALL customer enquiries when needed

 All relevant contact and company information to be uploaded on dealer base and ERP system.

 Managing the credit limit available and cover where needed.

 Ensure that accounts are current and queries resolved

Order Management

 Accurately process purchase orders on Rectron’s ERP system, using adequate references for tracking purposes. Read customers request carefully and ensuring that quotes are done quickly and accurately

 Keep client updated on order status

 Timely execution of all email and telephonic enquiries

 Ensure that components processed are correct and compatible

 Proactively communicate with resellers if there are any delays in order processing, either due to internal error or delayed ETA’s

 All back orders must be regularly checked and customers updated on ETA’s and price changes.

 Manage orders on shelf weekly

Query Management

 Should there be any queries on orders by resellers, ensure that queries are raised with the correct department as quickly as possible and then providing all stake holders with the necessary feedback (at the minimum within an hour)

Knowledge

 Ensure that you stay up to date with the latest products and services available from Rectron.

 Online training must be up to date and completed when required

 Attending all scheduled internal and external training sessions when needed (During day, after 17:00 or weekends if needed)

 Share knowledge within the team using internal tools

 Reach out and ask your peers for assistance as necessary

Communications

 Communicate in a clear and professional manner both internally and externally

 Ensure that all quotes are responded to within the Rectron SLA time frame

 All emails to be responded to by the end of the day (same day).

 Proactively communicate status updates to resellers, especially in times where there might be a delay in operations

 Clear communications with internal customers (Business Admin/Warehouse/Logistics/Despatch/Accounts/Product Managers)

 Productivity - keep pipelines updated.

Back-up person

 Nominate a backup for when you are not in the office. You need to ensure that your back up can perform your day-to-day tasks to an adequate level to ensure a good customer service experience

Education/Qualification, Skills and Experience

Education/Qualification

 Matric or higher education preferably Sales/IT qualification

Skills and Competencies

• Planning and organising
• Effective communication skills – telephone etiquette
• Ability to work under pressure.
• Time management
• Proactive and motivated
• Manage customer and PM expectation.

Experience required for the job

 At least 2 years’ experience in a IT sales environment, preferably including Africa sales

 Proficiency in using Microsoft suite applications

 Relevant brand knowledge and excellent communication engagement.

 Business acumen refers to a high level of alertness to the business landscape

 Strong customer relationships

 Self-motivated and driven to go beyond the sales targets given