Sales Consultant

Main Purpose of the Position:

We are looking to employ a Dynamic, high performing Sales Consultant at our Galleria Branch. If you thrive in retail sales, commission, and a fast-paced environment, then we would love to hear from you.

Key Responsibility Areas:

· Sales maximization

• Maintain and increase sales
• Ensure staff are aware of new stock and can answer product related questions
• Ensure no quotation remains on the system for more than 7 days
• Ensure available stock is pushed and sold
• Ensure targets are met and business growth ensured
• Exceed customer expectations by identifying and providing the best possible solutions
• Searcging out opportunities for new business
• Actively keeping track of sales performance against target

· Providing excellent customer service at all times

• Ensure customer expectations are exceeded
• Ensure that all customers are receiving service of the highest quality and standards
• Ensure all queries have been attended to
• Ensure that all customers have been contacted and that follow up notes are made on individual orders
• Ensure all Coricraft values are lived and for all staff to attain the level of excellence required

· Basic administration

• Ensure the customer receives the correct products and delivery process is run in a smoother manner.
• Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.
• Ensure that the correct amount and payment type is used when applying payment
• Ensure that customers are given feedback timeously and to ensure that the Order Controller have access to the information.
• Ensure all customers are provided with constant service.
• Ensure that stock levels are correct and minimize stock losses

· Ensuring that showroom looks presentable at all times

• To ensure a clean and tidy store in order to enhance display of the store
• To ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be sold on the spot.

· To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing

• To ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day’s trade.
• Incumbent achieves results in ways that build strong partnerships, both internally and externally
• Client satisfaction / expectation management

· Participate effectively in a team and self-management

• Incumbent achieves results in ways that build strong partnerships, both internally and externally
• Client satisfaction / expectation management

· Attending to incoming calls

· Attending to walk in customers

· Following company policies and procedures

Experience and competencies required:

· Matric

· 2 years’ retail sales experience in a Furniture/ linen/ Homeware environment

· Sales qualification advantageous

· Computer Literate

· Knowledge of Syspro

Attributes:

· Passion for people is a must

· Target driven and experience focused

· Possess a strong work ethic and hands-on attitude

· Demonstrate initiative to deliver results

· Ability to thrive under pressure

· Profit and turnover driven

· Strategic sales planning

· Managin the Sales Process

· Customer value management

· Good communication skills

· Good people skills

· Good administration skills

Work Location: In person