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Sales Development Representative - Cloud

Blacfox

Cape Town, Western Cape

Salary not listedFull-time · Posted 1 weeks ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

About Blacfox

Blacfox is a strategic marketing consultancy focused primarily on the tech sector. We serve some of the world’s largest brands like Microsoft, SAP, SYSPRO , VMware and Vodacom. At Blacfox, we dream of a world of impeccable customer service and strive to create a better Africa and a better world by leveraging technology. We see tech providers as our partners and work together to help them thrive so that we can achieve our goal of transforming the digital landscape and prioritising customer service.

The Opportunity

This role is a pure outbound role with a cloud focus.

Blacfox generates high intent pipeline for some of South Africa's leading technology companies — running outbound campaigns that put our clients in front of CTOs, CISOs, IT Directors, and senior business leaders. This role sits at the centre of that effort, with a specific focus on the Microsoft cloud. You will run appointment-setting campaigns that open conversations about cloud adoption — Microsoft 365, Azure, identity, security, and migration — researching your targets, working your lists, handling objections, and booking qualified meetings with senior decision-makers. You will then work closely with our solution architects and specialists to hand those opportunities over cleanly.

This is not a volume-dialling call centre role where you read from a script and hope for the best. The prospects we target are experienced, commercially literate, and will see through any setter who doesn't know what they're selling — especially when the subject is their cloud environment. This role demands genuine product understanding, commercial intelligence, credible knowledge of the Microsoft cloud, and the confidence to hold your own in a conversation with a senior buyer.

Skill Requirements

Non-Negotiable

  • Outbound B2B Experience: 3+ years of cold calling experience. You have worked a list, booked meetings, and can demonstrate an acceptable conversion rate
  • Proven Track Record: Booking meetings with senior decision-makers that showed up and qualified—not just booking for the sake of numbers
  • Commercial Intelligence: Ability to understand what you’re selling well enough to speak to it naturally, not recite it. You can hold a credible conversation with a CTO or Managing Partner without flinching
  • CRM Discipline: You treat your data as a professional output, not an afterthought
  • Coachable: You’ve outperformed in your current or previous role but you know there’s more to learn. You respond to feedback by adjusting, not defending
  • Cloud Fluency: A working understanding of Microsoft cloud offerings (Microsoft 365, Azure, Entra ID, and core security or migration concepts), and the ability to speak credibly to cloud adoption with business and IT decision-makers

Strong Indicators

  • Experience selling into the Microsoft partner ecosystem, technology sector, or professional services—accounting, legal, financial services
  • Exposure to multi-campaign environments where you’ve had to context-switch between different products and ICPs
  • Familiarity with CRM platforms and an understanding of why accurate logging matters beyond your own targets
  • Demonstrated ability to self-diagnose—you review your own calls, identify what broke down, and fix it without being told
  • Hands-on experience setting appointments or selling for cloud, SaaS, or managed-services offerings
  • Experience working alongside solution architects or technical specialists to qualify and hand over opportunities
  • Genuine curiosity about cloud technology and how businesses modernise

What We Are Not Looking For

  • Candidates who rely on scripts to conduct calls. Our campaigns require genuine product knowledge and the ability to adapt in real time.
  • Candidates driven purely by commission with no interest in developing their craft. This role sits inside a structured development programme — you will be coached weekly and expected to grow.
  • Candidates who prioritise volume over quality. A poorly qualified booking is worse than no booking on our campaigns.

Why Join Us?

  • Work with some of the biggest names in tech—Microsoft, SAP, SYSPRO , VMware and Vodacom
  • Gain deep exposure to the Microsoft ecosystem and cloud business models
  • Be part of a purpose-driven consultancy that’s building a better Africa through technology
  • Join a structured SDR Centre of Excellence with a real development programme—not a call centre with a phone list
  • We are a small, commercially focused team. There is no corporate bureaucracy and no slow career ladder. If you perform, you are recognised and rewarded for it
  • The SDR function is being built with intention—this hire is part of a deliberate investment in the quality of our commercial capability, not a headcount fill

At Blacfox, we value our people and we value our business. We create a space where individuals can be authentic, grow in confidence, and build strong working relationships. We work hard, but we also make room for enjoyment—because when people feel safe, supported, and inspired, they do their best work.

Pay: From R16 000,00 per month

Work Location: In person

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Cape Town?

Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 1 weeks ago

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