Sales Development Representative (KwaZulu-Natal)

About The Team About the role

The SDR's are accountable for the Prospecting & Connecting/Qualifying stages of the sales process, with their primary objective being qualified sales appointment bookings for inside (telesales) and outside (field sales) conversion teams.

What you will be doing

Prospecting

• Conducting outbound telemarketing and email activities towards targeted geographic areas and industry verticals
• Researching to expand the prospect list using in-house tools and resources such as LinkedIn, Meta, Google Maps and other methods
• Continuously improving the methods of prospecting, and the tactics for connecting and engaging with potential customers
• Profiling strategic accounts identifying decision makers, researching and obtaining business requirements, and preparing and presenting solutions to start the sales cycle
• Organizing and holding group demos, webinars and live seminars in order to warm leads and lead to sales demo bookings
• Actively organising and participating in relevant trade shows and events that will build a relevant prospect pipeline

Connecting & Qualifying:

• Performing initial needs assessment and identifying prospects' pain points to determine how Yoco’s solutions could address those needs;
• Developing detailed industry and product knowledge and acumen to position Yoco’s value proposition to multiple vertical segments;
• Qualifying prospects to ensure they are a segment fit, and setting up appointments with either our inside (telesales) or outside (field sales) teams;
• Reschedule/follow up with prospects if meetings do not occur
• Maintaining accurate records of all activities in CRM and promoting database cleanup and hygiene through regular and ongoing maintenance activities;
• Stay on top of current marketplace trends and information on pricing, products and new technologies in our industry, and acting as a vital point of insight for our marketing and sales teams;
• Collaborate with sales, marketing and operations team members on strategic sales and onboarding approach to streamline and improve the end to end sales cycle, driving efficiency and customer satisfaction

About You

• Must have 2-5 years’ SDR, sales or support experience
• Hands-on experience with multiple customer engagement techniques
• You understand the basic fundamentals of what can turn an unengaged prospect into a high-value opportunity
• Self-starters with a track record of successful, credible achievements
• Knowledge of the payments industry, understanding software and hardware functionality and features, and an aptitude to understanding clients ongoing needs in our various industry verticals
• Customer centric individual with a true love for both brand and business development.
• Tech-savvy with the ability to rapidly pick up and apply product knowledge
• Strong customer engagement, presentation skills & communication skills (verbal and written).
• A dynamic “hunter” personality with a drive to reach decision-makers is essential
• Team-oriented with the ability to succeed in an ever-changing, entrepreneurial environment
• Experience with any CRM solution