Sales Development Representative (Outbound)
Hire Overseas
Cape Town, Western Cape
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
We're looking for a Sales Development Representative to own high-volume outbound prospecting and follow-up for a fast-growing better-for-you snack brand with retail placement across 15 or more regional grocery chains. You will engage cold prospects, re-activate inactive accounts, support reorders and expansion from existing customers, and respond to inbound inquiries — all within a structured, metrics-driven outbound motion.
This is a pure execution role. High activity, clear metrics, no fluff. You will be making calls and sending emails every day, hitting daily activity targets, and keeping Salesforce clean and current. If you have a confident phone presence, write sharp non-spammy cold emails, and want a clear playbook with clear expectations inside a growing consumer brand, this role is a strong fit.
Why You'll Want to Join* You will be paid in USD (bi-monthly: every 15th and 30th)
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you're most productive
- This role requires availability Monday through Friday, 9 AM to 6 PM US Eastern Time
- Work inside a growing CPG brand with real retail traction and an expanding national footprint
- High-activity role with a clear playbook, defined metrics, and a repeatable outbound motion
What You'll Work OnOutbound Prospecting and Cold Outreach
- Send high-volume outbound emails to cold prospects using automated outreach systems
- Call cold prospects and warm leads daily with a confident, natural delivery
- Write clear, concise, non-spammy cold emails that get responses
- Handle objections and basic discovery conversations professionally and without hesitation
Account Follow-Up and Reactivation
- Follow up consistently with inactive or stalled accounts to re-engage and move them forward
- Call current customers for reorders, account expansion, and reactivation
- Maintain a structured cadence across all active and dormant accounts
Inbound Response
- Respond promptly to inbound calls and email inquiries within defined response time targets
- Qualify inbound leads and route or advance them appropriately
CRM and Activity Management
- Log all call and email activity accurately in Salesforce after every interaction
- Maintain clean CRM data with clear next steps on every account at all times
- Hit daily activity targets and monthly pipeline creation goals consistently
What You Bring* Prior experience in sales, outbound, inside sales, or lead generation
- Fluent English across reading, writing, and speaking — this is a phone and email-first role
- Strong written communication with the ability to write clear, concise cold emails that do not read as spam
- Confident, natural phone presence with the ability to handle objections and rejection without losing momentum
- Experience with Salesforce or a comparable CRM for logging activity and managing pipeline
- Strong computer literacy with the ability to multitask across multiple tools simultaneously
- Fast typing and strong attention to detail
- Available Monday through Friday, 9 AM to 6 PM Eastern Time with a quiet, professional calling environment and reliable high-speed internet
- Self-disciplined, coachable, and comfortable being measured against daily and monthly metrics
Nice to Have* Experience in CPG, food and beverage, retail, or consumer brand sales
- Familiarity with grocery or regional retail distribution channels
- Background in high-volume outbound sales with defined daily activity targets
- Experience using sales engagement platforms such as Outreach, Salesloft, or Apollo alongside a CRM
How to Apply Please include:
- Your updated resume
- A short Loom video (1 to 2 minutes) introducing yourself, describing your outbound sales or SDR experience, and giving an example of a cold outreach approach that worked for you and why
Only candidates who submit a Loom video will be moved to the next step of the hiring process.
If you want a clear playbook, measurable expectations, and a repeatable outbound motion inside a brand with real retail momentum, this role gives you the structure and the direct impact to do your best work.
Application Process OverviewApplication Process Overview
Our comprehensive selection process ensures we find the right fit for both you and our clients:
- Initial Application - Submit your application and complete our prequalifying questions
- Video Introduction - Record an video introduction to showcase your communication skills and work experience
- Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
- Recruitment Interview - Initial screening with our talent team
- Executive Interview - Meet with senior leadership to discuss role alignment
- Client Interview - Final interview with the client team you'd be supporting
- Background & Reference Check - Professional reference verification
- Job Offer - Successful candidates receive a formal offer to join the team
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Cape Town?
Many call centre roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted Yesterday
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