Job Description

The main purpose of the role within Fleet Management and Leasing is to ensure a streamlined and effective process environment across national sales operations. This role is responsible for defining, adapting, managing, and governing the processes and operational rules that sales teams must align with and execute nationally.

Serving as the integration point for all specialties within the Enablement Team, ensuring cohesive collaboration and alignment. Acting as the

operational backbone for the successful execution of business processes, strategic projects and line function upskilling and capability

development. This position requires a strong focus on operational excellence, cross-functional coordination, and continuous improvement to

support business assurance and compliance.

Are you someone who can:

• Design and implement customer service solutions aligned with organisational values and service standards.
• Build and maintain stakeholder relationships that enhance brand trust.
• Drive continuous improvement in service delivery to proactively prevent issues. Implement service efficiency models and best practices.
• Align service delivery processes and channels to enhance customer experience.
• Monitor and evaluate customer touchpoints for effectiveness.
• Build relationships to manage expectations and foster knowledge sharing.
• Engage cross-functionally to provide and receive work support.
• Sustain a competitive edge through external networking, benchmarking, and representation on relevant forums
• Identify competency and skill requirements for self and team.
• Facilitate personal development plans and monitor progress.
• Promote cross-functional skills transfer and continuous learning.
• Provide coaching, guidance, and constructive feedback.
• Encourage a culture of self-driven problem solving and growth.
• Contribute to the area’s transformation plan and ensure implementation. Drive cultural change to promote diversity and inclusion.

The ideal candidate will have:

• BCom with Hons (Preferred)
• Matric
• 6-8 Years' Sales Management experience Fleet Management and leasing Experience (Preferred)

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

06/10/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.