Sales Enabling- Call Centre Agent

• Fluent in English, and to speak/understand Sepedi, Setswana and Venda would be advantageous.
• Computer Literate in MS Office (Word, Excel and Outlook) and good typing skills
• Good organizational and effective communication skills
• Good listening, writing and interpersonal skills are essential
• Work under pressure and in a deadline orientated environment
• Attention to detail and strong problem-solving skills
• Customer service orientated

Duties (but not limited to):

• Follow-up on and assist to convert leads to sales
• General sales and admin responsibilities
• Provide professional services to branches by assisting in setting up of sales lead customer appointments.
• Capturing of all appointments and feedback/information on the system
• Communicating and follow up with branches on a regular basis on appointments made
• Liaising Call Centre Supervisor and Regional/Divisional staff
• Regular product knowledge sessions and conducting sales role plays
• Report directly to sales call centre supervisor/manager
• Acquire needed info and documents from lead customers
• Assist customers to select product sku and check on stock availability

Work Location: In person