Sales Engineer - Process Industrial

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Job Title: Sales Engineer - Process Industrial

Location: South Africa

Location Type: Remote

Website: https://www.wmfts.com/en/

Group: https://www.spiraxgroup.com/

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

Job Summary:

As a Sales Engineer, you will play a pivotal role in driving sustainable business growth across the Industrial Process sector across SA. This is a highly active, field-based role with significant engagement across various industrial markets including Food & Bev, Waste Water, Pulp Paper, Chemical and General Industrial.

You will be responsible for establishing and nurturing strong customer relationships, providing technical expertise, and promoting our innovative fluid management solutions within this defined territory. A key focus will be identifying and delivering self-generated growth opportunities, positioning yourself as a trusted advisor who combines technical credibility with strong commercial acumen in line with our Total Customer Solutions approach.

The role involves proactively identifying and engaging new customers, managing a robust pipeline of opportunities, and supporting account growth through consultative sales practices. You will regularly conduct on-site visits, product demonstrations and technical discussions to showcase the value and performance of our solutions in demanding mining environments.

Success in this position requires a high level of autonomy, resilience and comfort working extensively in the field, with regular travel across the three regions.

Key Responsibilities:

Account Management: Establish a and maintain a sustainable pipeline of potential opportunities by growing key customers and high-growth industries within the designated sector.

Business Development: Identify and engage potential customers through research, networking, and industry events, promoting the full range of Watson-Marlow products.

Customer Partnering: Act as a trusted advisor for existing customers, offering technical expertise and building long-term relationships by understanding customer needs, troubleshooting issues, and providing proactive recommendations to enhance system performance.

Managing Sales Leads: Take ownership of sales leads and inquiries, providing tailored quotations and ensuring timely follow-ups.

Allocating Workload Strategically: Strategically allocate workload across EMEA support functions to free capacity for high-impact commercial initiatives.

Demonstrating Products: Proactively visit customers and attend exhibitions showcasing Watson-Marlow products through on-site or virtual demonstrations, highlighting features, benefits, and real-world applications.

Researching Trends: Research competitor, market, and industry trends; engage in ongoing professional development to stay at the forefront of industry advancements; share insights and best practices with global colleagues to enhance collective success.

Utilising CRM Tools: Use CRM tools to track and manage leads, ensuring consistent follow-ups and progression through the sales funnel, and deliver accurate and timely forecasts to support sustainable business growth.

Driving Total Customer Solutions: Adopt the Total Customer Solutions drive by utilising consultative sales skills and acting as a true ‘partner’ to the key customer base.

Championing Core Values: Champion core values, fostering a culture of safety, collaboration, customer focus, excellence, and respect across teams to deliver exceptional results.

Skills/Experience:

A Mechanical, Electrical or aligned technical qualification (minimum National Diploma, NQF6) is required. A tertiary qualification in a relevant discipline would be advantageous.

Due to the nature of our business, you will need at least 5 years’ technical sales experience within the industrial process sector, selling engineered or process equipment solutions.

Experience with positive displacement (PD) pumps and broader process industry exposure would be advantageous.

You will have a proven sales track record, with the ability to develop new business opportunities while managing and growing an existing customer base within mining or related process industries.

Our Sales Engineers are often required to act independently, therefore strong entrepreneurial capability is essential, including strategic decision-making, problem solving, commercial judgement and the ability to work self-supervised.

Face-to-face interaction is essential for effective customer partnership, therefore a valid Code 8 driver’s licence and willingness to travel extensively across the designated territory is required.

You will demonstrate excellent communication skills, a positive and dynamic attitude, and the ability to build strong, long-term customer relationships.

Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and CRM systems is essential.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

A competitive salary

Flexible working arrangements

A generous holiday allowance

Three days’ paid volunteering leave

Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include

Gender-neutral parental leave

15 days of extra paid caregiver leave

Paid time off and support for anyone experiencing pregnancy loss or domestic abuse

Menopause-friendly workplace principles and more

Learn more at spiraxgroup.com/inclusion.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.

If you require accommodations during the application process, please let us know.

Company Overview

At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

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