Sales Executive: External (Polokwane)

Job Grade: C4

Job Purpose:

The Sales Executive will be responsible for promoting and selling Mustek's products and services to key accounts / government customers/dealer channel and retail clientele.

Responsibilities: Sales

• Sell the Company's products to all customers within set geographic boundaries
• Identify client markets and design a sales strategy to fit each client's requirements.
• Making accurate, rapid cost calculations, and providing customers with quotations.
• Negotiate the terms of agreement and closing sales.
• Advise on forthcoming product developments and discussing special promotions.
• Record sales and order information and sending copies to the sales office.
• Provides customers with necessary product support and basic technical support and maintain the relationship between the customer and Service.
• Build relationships with customers through regular communication via e-mail, phone and visits.
• Attend product training programmes and know the relevant product range
• Demonstrate an aptitude of selling products that are hardware and software driven
• Provide technical specifications and accurate quotations in the shortest possible time to ensure efficiency and customer retention.
• Provide quality service to Mustek's internal and external customers in all assigned tasks, while upholding Mustek's Service Excellence Values.
• Work closely with the internal team members and external Sales and Service teams to insure high customer satisfaction.
• Assist customers in the shortest possible time

Sales Targets

• Ensure monthly sales targets, new account targets and key product targets are achieved.
• Ensure YTD target is maintained if monthly target is not achieved.
• Understand and successfully complete the sales cycle to meet monthly targets.
• Review your own sales performance, aiming to meet or exceed targets.

Sales Opportunities

• Represent Mustek at trade exhibitions, events and demonstrations
• Actively solicit for all Mustek product opportunities, referring leads as appropriate.
• Drive sales of all Mustek products, by developing, identifying, and securing all relevant direct sale opportunities.
• Identify new markets and business opportunities and convert dormant customers to active customers, whilst servicing existing customers.
• Maximise sales opportunities during special promotions.
• Support opportunities with point of sale material.

Sales Procedures

• Follow Company sales procedures during sales calls
• Ensure customers are not overstocked or under-stocked
• Responds to messages received through e-mail or telephone. Take steps to ensure messages are being responded to when not available.
• Follows-up with work in progress to ensure customer satisfaction and prompt delivery of goods.
• Gather market and customer information and providing feedback on future buying trends.
• Learn and retain product specific information as it pertains to the position
• Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls and emails.
• Maintain a reliable, up-to-date customer record system as per the Sales Procedure Manual
• Maintain records of new customers, deleted of customers and changes to call cycles to ensure cost effective coverage of the territory
• Report to the Sales manager on matters such as:
• trends
• facing reports
• customer reaction and complaints
• strike reports
• competitor activity
• trade complaints
• consumer complaints
• Attend sales meetings
• Make reports available at the request of the sales manager.

General

• Ad hoc duties as required by the needs of the business
• Provide support as required.

Qualification and Experience:

• Matric
• Qualification in sales and/or marketing would be advantageous
• Driver’s license
• Minimum 4 years’ experience in a sales target driven environment, corporate/retail sales with account management experience (within ICT would be an advantage)

Skills and Knowledge:

• Knowledge of ICT industry
• Sales and marketing principles
• Good understanding of entrepreneurial and commercial objectives
• Knowledge of sales strategies and concepts
• Good understanding of developing sales reports
• Good decision-making skills
• Excellent people skills
• Good verbal and written communication skills
• Good analytical skills
• Good planning and organisational skills
• Good research skills
• Networking skills
• Time management