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Live · posted 4 days agoFull-time

Sales Executive, UK Campaigns

nan

Cape Town, Western Cape

Salary not listed

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

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Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

Job description

Who we are

We operate in the legal space, with over 15 years of combined experience across our leadership team. We run the sales and service side of legal campaigns for customers in the United Kingdom, across several brands and several different customer bases.

We are not a start up and this is not a pilot. The floor is already performing and the people on it are already earning. We are adding headcount because the work is growing, and we are particular about who we add.

The role

This is a sales role. You will be on the phone throughout the course of the day, with other administrative tasks to get on with as part of the role.

Your conversations will run across the whole customer journey. Some are about finding and winning new customers. Others are about looking after the customers we already have and getting them to the end of their journey. Both matter equally here and you will be good at both.

We run multiple campaigns across different customer bases and different customer profiles, and we open new ones as the market moves. You will move between them as the business needs you to, which is one of the better parts of the job: you will learn far more here in a year than you would sitting on one product.

Because of the space we work in, every campaign carries a serious compliance requirement. How a call is handled matters as much as the result it produces. Every call is recorded and scored. We will teach you the standard and we expect you to hold it on every call.

What we are looking for

  • Hunger. You want to win, you want your numbers to be the ones people look at, and you are not satisfied with last month's.
  • Fresh energy, five days a week, not just on the good days.
  • Someone who gets better constantly. You take coaching, you act on it, and you come back having changed something.
  • Adaptability. New campaign, new customer type, new approach, and you are up and running quickly. If your way of working cannot change, this is not the role for you.
  • Fluent, clear and confident English. You are speaking to people in the UK who do not know you yet, so earning their trust in the first few seconds is the job.
  • Call centre or outbound phone experience, so we know you can handle real volume.

How we work

We are not a call centre. We run lean teams and we use a lot of technology, and that is exactly why the output we expect from each person is higher than a call centre would ask of you. The tools are there to make that achievable.

  • A custom built dialler and CRM, so you are not fighting your own systems all day.
  • AI scoring on every call, which means coaching is specific and progression is based on evidence rather than on opinion.
  • Live performance dashboards, so you always know where you stand.

What you will earn

Basic of R8,000 to R12,000 depending on experience, plus commission, taking realistic monthly earnings to R12,000 to R15,000.

The structure is deliberate. We would rather pay you well for performing than pay it all up front, so the better you are, the more of this is yours.

We are expanding, and senior and team leader seats get filled from this floor first.

Pay: R8 000,00 - R15 000,00 per month

Experience:

  • Sales: 2 years (Required)

Language:

  • English (Required)

Location:

  • Cape Town, Western Cape (Required)

Work Location: In person

Found on Indeed · Posted 4 days ago · Last checked 2 days ago

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Cape Town?

Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 4 days ago

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