Sales Manager

Location Gardens, Cape Town, South Africa Type Office Based PositionFull Time, Permanent Date Posted25/06/2026

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges and KFC.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

What We’re Looking For

We’re not looking for average—we’re looking for a data-driven, target-obsessed Sales Manager who knows how to turn insight into revenue.

If you thrive on numbers, conversion rates, campaign performance, and hitting targets, and you know how to build a team that consistently outperforms, this is your role.

You’ll lead a high-volume outbound B2B sales operation, owning not just people—but performance, data, and campaign success.

What To Expect

In this role, you’ll drive sales performance, optimise funnel efficiency, enhance campaign effectiveness, and leverage data to guide decision-making within a dynamic environment.

We’re looking for someone who is adaptable, commercially astute, and committed to ongoing improvement.

Our typical shift pattern involves: 40 hours within the week, Shifts covering Monday to Friday 10:00am to 19:00pm rotational basis (SA time).

Please note. This position is based at our site in Gardens, Cape Town.

Your role can include, but isn’t limited to:

• Deliver and exceed daily, weekly, and monthly sales targets

Own core KPIs:

• • Conversion rates
    • Revenue per agent
    • Pipeline creation and performance
    • Dial-to-sale ratio
    • Lead penetration and contact rates
    • Cost per acquisition (CPA)

Own the Data. Lead with Insight.

• Use real-time MI and reporting to track performance minute-by-minute
• Analyse trends across:
  • Agent performance
  • Campaign performance
  • Lead sources and data quality
  • Identify performance gaps quickly and implement immediate corrective actions
  • Turn insight into action: no reporting without accountability

Maximise Campaign Performance

• Take full ownership of outbound campaigns from launch to optimisation
• Continuously improve:
  • Targeting and segmentation
  • Prospect lists and data quality
  • Dial strategies and contact windows
  • Scripts, pitches, and objection handling
  • Motivation, drive and incentivisation
• Work closely with data and commercial teams to ensure high-quality, high-converting lead pipelines
• Test, learn, and iterate—always pushing for higher ROI

Build a High-Intensity Sales Culture

• Create a competitive, performance-led environment driven by results
• Use leaderboards, incentives, and live metrics to drive urgency and focus
• Push your team to deliver daily performance visibility and accountability

Lead, Coach, and Challenge

• Drive performance through structured coaching based on data and outcomes
• Hold your team accountable for activity, conversion, and revenue
• Act decisively on underperformance—improve it or remove it

Operational & Dial Strategy Excellence

• Ensure optimal use of:
  • Dial systems
  • CRM tools
  • Data allocation across teams
  • Manage call volumes, contact strategies, and pacing to maximise output
  • Align resources to campaign priorities to drive maximum return

Execute at Speed

• Rapidly implement new campaigns, strategies, and process improvements
• Remove blockers and maintain relentless momentum
• Balance short-term wins with long-term campaign performance gains

About You

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

• Minimum 5 -10 years’ experience in Outbound B2B sales as Mid to Senior management in a contact centre
• Demonstrated success delivering against aggressive revenue targets
• Experience managing multiple campaigns and sales funnels simultaneously
• Highly confident using in Performance dashboards, Sales MI and reporting and CRM and dialler data
• Strong ability to interpret data and turn it into commercial outcomes
• Experience managing campaign performance, segmentation, and lead strategy
• Competitive, relentless, and results-driven
• Obsessed with hitting targets and improving performance
• Thrives in a fast-paced, high-pressure environment
• Challenges underperformance without hesitation
• Coaches for measurable improvement—not activity alone
• Builds accountability at every level of the team
• Think in terms of numbers, performance, and ROI
• Act quickly on data and don’t wait to fix problems
• Thrive in a culture of accountability, intensity, and winning

Join #theAteam

We recognise the unique contributions of everyone in #theAteam; it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.

As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering excellent customer service, career development and fun Fridays are the norm.

We’ll tell you all about it during your interview!

Benefits

• Full training & support.
• Medical insurance after 6 months.
• Up to R1000 performance bonus.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• ‘Employee of the Month’ Awards.
• A diverse and inclusive working environment.
• Free transportation home (door to door).
• Well-being with Ky (onsite counselling).
• Maternity benefit after 1 year.
• Mid-month Travel Allowance.
• Free onsite Flu Vaccine.
• Funeral benefit after 3 months.